City Sports Club

Harry C 

on BBB

2 years ago

Zero transparency. My girlfriend did a unauthorized charged for pilates at La fitness. So I cancelled the membership and was told I would have to pay $100s cancellation fee and the guy hangs up. Extremely unprofessional skip a few weeks later theres a bill fot ******? Wheres the transparency? Plus they over charge for a run down gym with broken equipment/mold/regular fights/ and active shootings at this location. The whole process of leaving this gym is a whole headache for no reason. 

Zuhur A 

on BBB

2 years ago

I would be careful when signing up for anything at this branch. When I was opening my account, I was told I would be paying first month and last month and that I could cancel my account at anytime or freeze it. I also added personal training to my account and was told I could freeze it as well. I called LA Fitness on 6/27 to freeze my account so I wouldn't have to be charged for July. I got charged $240 fee for personal trainer and the $10 dollar to feeeze the account. I then called to ask why now in August, i'm still gettin... read more

Harry C 

on BBB

2 years ago

Zero transparency. My girlfriend did a unauthorized charged for pilates at La fitness. So I cancelled the membership and was told I would have to pay $100s cancellation fee and the guy hangs up. Extremely unprofessional skip a few weeks later theres a bill fot ******? Wheres the transparency? Plus they over charge for a run down gym with broken equipment/mold/regular fights/ and active shootings at this location. The whole process of leaving this gym is a whole headache for no reason. 

Jessica N 

on BBB

2 years ago

No customer service number, they have one but the call fails! You can't go into the facility to cancel you have to print a page out and mail it in. They don't even track your cancellation as this will be my 6th time in a year to cancel an account. I tried to contact corporate email and heard nothing back for months! DO NOT SIGN UP 

Jessica N 

on BBB

2 years ago

No customer service number, they have one but the call fails! You can't go into the facility to cancel you have to print a page out and mail it in. They don't even track your cancellation as this will be my 6th time in a year to cancel an account. I tried to contact corporate email and heard nothing back for months! DO NOT SIGN UP 

Harry C 

on BBB

2 years ago

Zero transparency. My girlfriend did a unauthorized charged for pilates at La fitness. So I cancelled the membership and was told I would have to pay $100s cancellation fee and the guy hangs up. Extremely unprofessional skip a few weeks later theres a bill fot ******? Wheres the transparency? Plus they over charge for a run down gym with broken equipment/mold/regular fights/ and active shootings at this location. The whole process of leaving this gym is a whole headache for no reason. 

Zuhur A 

on BBB

2 years ago

I would be careful when signing up for anything at this branch. When I was opening my account, I was told I would be paying first month and last month and that I could cancel my account at anytime or freeze it. I also added personal training to my account and was told I could freeze it as well. I called LA Fitness on 6/27 to freeze my account so I wouldn't have to be charged for July. I got charged $240 fee for personal trainer and the $10 dollar to feeeze the account. I then called to ask why now in August, i'm still gettin... read more

Harry C 

on BBB

2 years ago

Zero transparency. My girlfriend did a unauthorized charged for pilates at La fitness. So I cancelled the membership and was told I would have to pay $100s cancellation fee and the guy hangs up. Extremely unprofessional skip a few weeks later theres a bill fot ******? Wheres the transparency? Plus they over charge for a run down gym with broken equipment/mold/regular fights/ and active shootings at this location. The whole process of leaving this gym is a whole headache for no reason. 

Zuhur A 

on BBB

2 years ago

I would be careful when signing up for anything at this branch. When I was opening my account, I was told I would be paying first month and last month and that I could cancel my account at anytime or freeze it. I also added personal training to my account and was told I could freeze it as well. I called LA Fitness on 6/27 to freeze my account so I wouldn't have to be charged for July. I got charged $240 fee for personal trainer and the $10 dollar to feeeze the account. I then called to ask why now in August, i'm still gettin... read more