City Sports Club

Lucy H 

on BBB

2 years ago

The level of dishonesty at this club is dis-heartening. During a sales transaction for personal training, I was told that they do not offer 6 months but if I signed for 1 year. I explained to her that we would be moving and she said, I would be able to cancel if I moved somewhere that does not have an LA Fitness. In April, I spoke to the club because I was moving to another state and unfortunately, the lady who sold me the package was no longer there. Mind you, they have allowed a few people to cancel their packages for less... read more

Sheena H 

on BBB

2 years ago

This is the email that I sent to their customer support:I came in 6/26/2023 11am to purchase a gym membership atAustell,GAlocation. I wanted to use the facilities. ****, themanagerintroduceme to PT *******. I told both people Idontwant a personal trainer. I said 20x at least that I wanted to leave. They said Icantleave until I do the free training, I said IdonthavetimeI need to leave. Still I completed the training thinking I would be free to go, no I wasn't. I had to sit through a sales pitch, still saying no multiple time.... read more

Ariel S 

on BBB

2 years ago

I joined but never used my membership and decided to cancel my wife's and mine. I did mine online with the company, and their website said that for the cancelation to be validated, a letter of cancelation must also be sent to their corporate office, which I also did. They are still charging my credit card. A few weeks ago, I was forced to pay my wife's membership again by phone to be able to cancel her membership. I contacted the gym, and according to their manager, the only way to cancel the membership is in person because ... read more

Ariel S 

on BBB

2 years ago

I joined but never used my membership and decided to cancel my wife's and mine. I did mine online with the company, and their website said that for the cancelation to be validated, a letter of cancelation must also be sent to their corporate office, which I also did. They are still charging my credit card. A few weeks ago, I was forced to pay my wife's membership again by phone to be able to cancel her membership. I contacted the gym, and according to their manager, the only way to cancel the membership is in person because ... read more

Sheena H 

on BBB

2 years ago

This is the email that I sent to their customer support:I came in 6/26/2023 11am to purchase a gym membership atAustell,GAlocation. I wanted to use the facilities. ****, themanagerintroduceme to PT *******. I told both people Idontwant a personal trainer. I said 20x at least that I wanted to leave. They said Icantleave until I do the free training, I said IdonthavetimeI need to leave. Still I completed the training thinking I would be free to go, no I wasn't. I had to sit through a sales pitch, still saying no multiple time.... read more

Sheena H 

on BBB

2 years ago

This is the email that I sent to their customer support:I came in 6/26/2023 11am to purchase a gym membership atAustell,GAlocation. I wanted to use the facilities. ****, themanagerintroduceme to PT *******. I told both people Idontwant a personal trainer. I said 20x at least that I wanted to leave. They said Icantleave until I do the free training, I said IdonthavetimeI need to leave. Still I completed the training thinking I would be free to go, no I wasn't. I had to sit through a sales pitch, still saying no multiple time.... read more

Sheena H 

on BBB

2 years ago

This is the email that I sent to their customer support:I came in 6/26/2023 11am to purchase a gym membership atAustell,GAlocation. I wanted to use the facilities. ****, themanagerintroduceme to PT *******. I told both people Idontwant a personal trainer. I said 20x at least that I wanted to leave. They said Icantleave until I do the free training, I said IdonthavetimeI need to leave. Still I completed the training thinking I would be free to go, no I wasn't. I had to sit through a sales pitch, still saying no multiple time.... read more

Ariel S 

on BBB

2 years ago

I joined but never used my membership and decided to cancel my wife's and mine. I did mine online with the company, and their website said that for the cancelation to be validated, a letter of cancelation must also be sent to their corporate office, which I also did. They are still charging my credit card. A few weeks ago, I was forced to pay my wife's membership again by phone to be able to cancel her membership. I contacted the gym, and according to their manager, the only way to cancel the membership is in person because ... read more

Lucy H 

on BBB

2 years ago

The level of dishonesty at this club is dis-heartening. During a sales transaction for personal training, I was told that they do not offer 6 months but if I signed for 1 year. I explained to her that we would be moving and she said, I would be able to cancel if I moved somewhere that does not have an LA Fitness. In April, I spoke to the club because I was moving to another state and unfortunately, the lady who sold me the package was no longer there. Mind you, they have allowed a few people to cancel their packages for less... read more