Chrysler Dodge Jeep RAM Fiat of Morgantown

Kaleb E 

on BBB

a year ago

I purchased a 2020 Dodge Charger Scat Pack from this dealership and I had the worst customer service you could imagine. First, I got to the dealership and looked over the car to find multiple cosmetic issues along with a cracked bumper and curbed wheel. While I should have not bought this vehicle after seeing this, I still did without the sales manager accommodating any of my concerns. On my 4 hour trip back home, it was raining and the car was very unsafe to drive. The windshield wipers on the car had rubber flapping and ne... read more

Lakyn E 

on BBB

a year ago

Literally the worst car dealership by far that I have came across. False advertisement online and terrible customer service. Would not recommend or ever travel to buy from again. 

GEARY R 

on BBB

2 years ago

Tell us what you think I think this organization if full of shysters' Got what I thought was a good deal on my 2021 Grand Cherokee L Overland Wonderful vehicle Used approx. 7000 miles. Dealer manager wife car I'm told Once I got my numbers I decided to trade - with a lot of force by sales Then in the pile of documents I signed there was a charge of $3300 for extended warranty the the finance man told me was to have the car certified.?????? But ok Lets see how this works out. The more I thought the more ________ off I was. I ... read more

Jason S 

on BBB

3 years ago

Sold me a undisclosed hail damaged truck. Promised to fix it via 3rd party who gave me the run around for months. As a single father and family member w cancer I cared for when I finally tried to have the damage fixed I was told sorry we aren't fixing anything. No calls back no support just take your $$ and forget you exist. Now I have to file a lawsuit to get damages fixed. 

Melissa B. 

on BBB

3 years ago

I purchased a car off Chrysler dodge jeep ram Fiat of morgatown on 3/15/2022. I was told many times by Aubrey ******the car had remote start. This also stated on website (have screen shot of this from webpage) it had remote state. Once got car home and got the unconnect working and contact the company for uconnect. It does not have remote start. Contact Aubrey the next day said it was a glitch and i was just to deal with it. Won't return calls or make the issue right He didn't even know what was on his lot. He said car wasn'... read more

Kayla W 

on BBB

3 years ago

DO NOT recommend! I took my Jeep for service on May 24, 2021 as there was obvious damage from rodents and an safety alert on the dash. I was told the work would take 18hrs of labor. My Jeep was with the service department for over 10wks. Delays were due to estimated cost debates with insurance (service depart. would not provide a cost breakdown – just a lump sum), only one mechanic being small enough to fit in my Jeep, not ordering parts in a timely manner, damaging parts when putting things back together, etc. Throughout th... read more

Bill A 

on BBB

3 years ago

Use caution when buying here. They put nitro in your tires then at closing the add a $499 insurance on your tires. One decline the insurance most car insurance covers the same thing. Two make sure they actually put nitro in your tires. Found out I don’t have nitro in my tires have tried on numerous occasions to rectify this but the dealership has not do so. So I now have insurance on a service I don’t even have. Very frustrating and disappointing that a dealer would be so non responsive to a customer. They are also a very hi... read more