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Chelsea By the Bay
- Apartments
- Des Moines, WA
About this business
Location details
1823 Kent Des Moines Rd, Des Moines, WA, 98198, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't do it.... these guys just say what you wanna hear I applied here and was denied because I had an unpaid utility bill. I was unaware of this collection and staff told me I could bring in the reciept showing paid in full. When I got the reciept I tried to contact Aron in the office but was ghosted on the phone. I went to the office twice after getting the reciept and they actually locked the door and refused to answer. After being treated like that I felt I had dodged a bullet moving into this apartment complex but now a... read more
Worst property I’ve ever lived in I would strongly recommend avoiding this community. I was handed a unit that was infested with cockroaches from day one, with absolutely no warning or disclosure. As soon as I noticed the issue, I reported it, and for the entire year I lived there, all management ever did was send someone out for the same basic treatment that would maybe help for a few days before the roaches came right back. It made cooking or eating in my own apartment miserable because there were cockroaches everywhere. E... read more
Office Staff I am very disappointed with the level of professionalism displayed by the staff. They were unresponsive, disorganized, and seemed unconcerned with providing basic customer service. Communication was poor, and requests or issues were either ignored or handled incorrectly. I expected a higher standard of service, and this experience was frustrating and unacceptable. I hope management addresses these issues to prevent others from encountering the same problems.
Downward trajectory for once excellent property Sadly this place went from being excellent to just okay. Within the last year or so there have been three different property managers and the property has suffered because of it. New managment took over in April/May 2023 and things seemed okay initially but I've noticed more so than ever before the property manager is constantly out on break when you try to go to the office, left early for the day so the office is thus closed or just out. Another issue is that for a complex of ... read more
Surprise Charges and Poor Communication w/ Tenants Rent here if you'd like surprise charges added onto your rent casually without you being informed at all about it until you confront them first, to which they respond with treating you like you are clueless about procedures that were supposed to be completed on community management's side. The leasing office staff seem to always be "on break" and when I do get to speak with someone, it's always a different person who's telling me a different story or redirecting me to someon... read more
Business response:
We are deeply sorry to hear that your experience in our community has not been positive. We take pride in providing a place that our residents love to call home, and we are committed to making things right. We would love to hear more about your experience and find ways to improve it. Please reach out to us at residentsservices@conam.com, to discuss this further. Your feedback is important to us, and we hope to hear from you soon so that we can work towards a resolution together.
Verified Renter This is the most highly rated apartment complex for a reason. I love living here. It's not and friendly, staff is great.
Verified Renter I havent been here very long, but overall the neighborhood is quiet & everyone has been nice and welcoming.
Business response:
We're so delighted to hear that you're enjoying living at Chelsea by the Bay! If there is anything we can do to improve your experience, please let us know by giving us a call at (206) 878-1480. We appreciate the time you took to write this review. Have a fantastic day!
Verified Renter I've lived here a little over a year now and I love it! Quiet community and management is always friendly.
Business response:
It means a lot to us that you are recommending our community. Thank you for the wonderful review. We hope you keep enjoying Chelsea by the Bay for many years to come!
Verified Renter Very quiet and peaceful. Best schools in the area and very convenient distance to the college, freeways, and supermarket.
Business response:
It means a lot to us that you are recommending our community. Thank you for the wonderful review. We hope you keep enjoying Chelsea by the Bay for many years to come!
Frequently asked questions about Chelsea By the Bay
How is Chelsea By the Bay rated?
Chelsea By the Bay has a 3.9 star rating with 95 reviews.
When is Chelsea By the Bay open?
Chelsea By the Bay is closed now. It will open tomorrow at 10:00 a.m.
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