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Chapman BMW Chandler
- Car Dealers
- Chandler, AZ
About this business
Chapman BMW Chandler is a proud three-time winner of the prestigious Center of Excellence Award. This elite recognition goes to top-performing BMW dealerships in the United States for their superior performance in various areas of the business, including sales, service, parts, operations, and customer experience. Only 35 BMW dealerships of 348 received the 2020 Center of Excellence. We take great pride in receiving this award and look forward to serving our customers with superior service in the future.
Location details
7455 W Orchid Ln, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
We have purchased 2 M class BMW's from this dealership in the last 2 years along with a used vehicle. On the used vehicle purchase we also purchased a service contract that was handled by a company called First Automotive. The transmission went out so we took it to a reputable tranmisstion shop and it was the worst experience dealing with First automotive. We found out when we purchased the vehicle and service contract we were only given the first page of a 12 page contract, I question if that's legal? The transmisstion shop... read more
Their finance managers had better learn that adding gap insurance to someones contract without asking them, and then pushing it along when theyre signing, their paperwork is actually illegal. I let the finance manager get away with this because I knew that it was illegal and Im going to pursue legal action. I like to watch people hang themselves.
I purchased a new vehicle and took delivery in June, 2022 and immediately experienced an issue with the brakes, specifically an extremely loud brake noise. This was completely separate from the already annoying break squealing that can occur with performance vehicles. I took it to the dealership to have them look at it, and they were unable to replicate the noise. I then had a friend take a video to capture the noise the brakes were making, and brought the vehicle back to the dealership. They said they would have a field eng... read more
I took my car to this dealer because they gave me a diagnostic in march ************************************************** April 2023 the car died and sat in my garage until November 2023 when I decided to take it to an auto shop. This shop told me I needed an alternator during their diagnostic. I decided to take the car back to Chapman bmw because I trusted their diagnostic although it was over priced. Anyhow, I brought the car back to Chapman bmw and they wanted $2,000 to fix the alternator. I received a quote to replace t... read more
I have been dealing with Chapman BMW Chandler now for two months. In that time frame I have brought my car in 3 separate times for repairs. The first time I picked up my car the dash was damaged, the sensor issue wasn't repaired, and my A/C was repaired. I paid. The second time I brought the car in I was told the system was reset. I paid more. I picked up the car with the same sensor issues, rough idles, and now intermittent shut offs. The third time, I brought the car in, I was told nothing was wrong, that Chapman would not... read more
If I could give them zero stars I would. Shady business practices, they lie and when confronted they chastised me like I was a dumb mom pat me on the back admitted they messed up and told me they would buy me a lunch. ******************* the finance manager gave me some sob story about not getting enough sleep and that is why he messed up. I wouldnt wish this experience on anybody.
Worst car buying experience ever. they sell a truck out from under me after telling me to come down then tell me its not ready and tell me they will have it ready Saturday. Then sell it to someone else My last text to the sales man That's really messed up the way you guys do business I tell you guys I want to buy the truck and ask for a purchase order then I come down to buy the truck and you guys tell me it's not ready. Even though the guy that sent me the purchase order said to come down. I tell you I can't get back till S... read more
WORST DEALERSHIP, WOULD NEVER BUY A VEHICLE FROM THEM AGAIN. VEHICLE HAD NON WORKING **, FOUND OUT A BUNCH OF ISSUES WITH IT AND THEY ARE REFUSING TO FIX ANY OF IT. AVOID AT ALL COSTS. THE MANAGER *********************** WAS OF NO HELP AT ALL. BROUGHT B**K THE *** LESS THAN A WEEK TO GET ** FIXED AND PICKED UP AND STILL WAS NOT WORKING. NOW HE IS TELLING ME HE WILL SPLIT THE COST TO FIX THE ** LIKE HE IS DOING ME A FAVOR WHEN SHOULD OF BEEN WORKING WHEN I PURCHASED IT AND WAS TOLD FROM THE BEGINNING IT WOULD BE FIXED AND AT ... read more
I bought not one but two 2023 BMW in 4/23 and I already have an idiot light on in my X3 and they are refusing to give me a loaner for one day. I would have been treated better at the Chrysler dealership and most likely I would not have an idiot light on in a vehicle this new. Pathetic
Frequently asked questions about Chapman BMW Chandler
How is Chapman BMW Chandler rated?
Chapman BMW Chandler has a 4.6 star rating with 2,982 reviews.
When is Chapman BMW Chandler open?
Chapman BMW Chandler is open now. It will close at 8:00 p.m.
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