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CertaPro Painters of Novi
- Contractors
- Novi, MI
About this business
We are a full service residential painting company, performing interior and exterior painting, deck staining, carpentry and drywall repair, color consulting, and powerwashing. Our workers are career painters, experienced craftsmen who take great pride in their work and customer care. We recognize that home and business painting is not an everyday occurrence for you. There is education and preparation that needs to occur so your project goes smoothly and according to your expectations. We do this through a process of communic... read more
Location details
43422 W Oaks Dr, Ste 264, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good job. Professional.
They were very responsive and helpful throughout the process. They provided me the quote I requested and no surprises.
They were the best bid. They used quality materials and their painters were professional, neat and finished on time. They painted the complete interior of our home including trim and crown molding. We would highly recommend this company again.
I can't recommend CertaPro to anybody who is interested in anything but saving money. The price was right but the constant delays, missed areas of painting (didn't do two coats as outlined in the quote) and the owner's poor attitude to getting the job done and making the customer happy led me to calling corporate to get results.
They did not do what I asked I had to call on several occasions to have them fix the problems which were never completed.
Business response:
Phil, we are truly sorry your experience was not to your satisfaction. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers. We are so sorry we did not resolve the issue on the spot. That is our policy and we failed to stick to it. Internally, we are already investigating the matter and looking for ways to ensure this does not happen again. We are looking into this issue and hope to resolve it promptly and accurately.
Business response:
Hi Larry, thank you so much for your five-star review! We looked forward to completing your exterior painting project and look forward to quoting your porch areas.
They were timely and efficient.
Business response:
Twila, thank you for your review! We are looking forward to quoting your next project this weekend!
Company was mis represented to me. I was led to belive that corporate employees would be doing the work. Not true. No corporate employees, all of it is sub-contracted. Was told there were Certa Pro truck that would come, did n't happen. The job itself was misrepresented, the difference between rolled method and spray method was not explained, therefore I did not get the finish on my cabinets I was anticipating. They tried to charge me a 5% fee for using my credit card which is illegal, when I told them they better take off t... read more
Business response:
Debra, we are truly sorry your experience was not to your satisfaction. We love what we do and we want for every customer to have the best possible experience. As you can see on other reviews, we are known for taking ownership and caring deeply for our customers. Our crews all come to us with a history of painting experience. A process that is second-nature to one crew can be completely foreign to another. We have found that trying to change what has been practiced over years generally results in lower quality. While our sal... read more
The guys were great. They listened to me and made sure I was happy. Ernie was very professional and friendly. Very easy to talk with. Would recommend to my friends
Frequently asked questions about CertaPro Painters of Novi
How is CertaPro Painters of Novi rated?
CertaPro Painters of Novi has a 4.2 star rating with 36 reviews.
When is CertaPro Painters of Novi open?
CertaPro Painters of Novi is open now. It will close at 5:00 p.m.
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