Cavalier Lincoln Service

Dolly R. 

on Yellow Pages

11 years ago

Brought a 2010 F150 super cab new and had radio and transmission issues. Three times had to pull over to turn it off and restart it to get it pass 35 MPH. Service says can't do anything until it happens. Radio finally went with no audio and since I'm at 45,000 not cover. Don't buy the extended warranty $4,000 doesn't cover any of it even through it says bumper to bumper including electronics. They sold us a lemon and don't stand by their product. Call Ford directly got a claims number the service manager doesn't care. 

pat.banyas 

on Yellow Pages

12 years ago

2001 Lincoln Towncar went in for 150K service, asked them to please check alignment since it has been steering funny and to please lubricate the squeeks from the front suspension . Picked it up next day and was told all was well. Left the dealership and by the time I got home figured out they had not fixed anything. Went back the next day spent three hours for them to tell me the alighnment was fine but my "ball joints were tight" I aksed them what they meant and they said they needed to be replaced because the rubber boots ... read more

originalalicat 

on Yellow Pages

12 years ago

I'm a single mom. I purchased my first ever, brand new car from Cavalier Ford. My salesman tried to steal $2000. from me. You heard right. I had my own financing, from my bank. I was to receive a $2000. cash back incentive. When I picked up the car, I handed them my check for $20,000., but was told that the $2000. check for me was not ready. They needed two managers signatures, and there were none around. I thought that odd, but had to get my son from pre-school, so I left. My salesman promised me that he would personally de... read more

roy1339 

on Yellow Pages

13 years ago

I wish I hadn't bought my 2011 ford focus at Cavalier Ford. I loved my car until my first oil change and tire rotation after that my car ran poorly and vibrated badly. Well after two trips back, the service Manager told me that the tires were of low quality and would replace them with a upgraded set I said great and thanked him. Three hours later out comes my car with the exact brand, model, and size tire that I had on it before. I was told they had to replace them with the same brand, and that if I had a problem with the ti... read more

fesmith 

on Yellow Pages

14 years ago

Service department does not understand the word "service: I did not notice that there was a Lincoln lane and a Ford lane for service. Another car had pulled in behind me so I could not get out. However, there was a Ford Fusion in the front of the line. When they opened, everyone drove forward. They helped the Ford Fusion, the Lincoln Zepher, then get this: the guy walks right by me and goes to the Lincoln behind me and tells him to go to a service rep for check-in. I get out of my car and finally someone comes over to me and... read more

puntin9583 

on Yellow Pages

14 years ago

I would like to recognize Chris Smelser, sales; and Ken Childress, GM; and all of their hard work and determination to satisfy all my car buying needs . I have not had customer service this good in a very long time. Every area of Cavalier's facility was operated by a professional. Chris was welcoming, warm and kind, and not pushy like the typical car salesman. He made me feel very comfortable and his knowledge in the product was exactly what I needed. He treated me as a friend and had my best interest in mind. He was patient... read more

1morething 

on Yellow Pages

14 years ago

Just wanted to let everyone know that Cavalier Ford on Military Highway is a must stop if you're in the market for a new Ford vehicle. I purchased a 2002 F150 (King Ranch) from them. The salesman was excellent, he was direct, to the point, with no hesitation in answering my questions. I told him what I could do and he worked out the details. He was quick to make me a satisified customer. This was the first pickup I ever owned and had a ton of questions and concerns. The salesman, Chris Smelser is my diamond in the rough. If ... read more

hrdcorpunk 

on Yellow Pages

14 years ago

I purchased a 2007 Ford F 150 from Cavalier Ford because of the fantastic customer service provided by a salesman by the name of Chris Smelser. From the start, he listened to my wants and didn't try to sell me a product that I did not need. Prior to meeting Chris, I truthfully thought that the only way I was going to be able to afford a truck with my needs/wants was to suck it up and purchase a Ford Ranger. Not so fast...Chris was able to get me a F 150 with the same options for the same price! It was a win-win for me since ... read more

mcorey121 

on Yellow Pages

14 years ago

To be quite honest, I wasn't the biggest fan of Ford products for some time. My family had bought a few vehicles over the years, with no issues (Expedition and an Explorer Sport), but I still wasn't convinced that I would be sold on the brand. My 2007 Civic Si was starting to cost me for repairs and it was clear that I had a lemon, so I decided to test drive a 2010 Mustang GT; even though I thought it was something I couldn't afford comfortably. Chris Smelser was the sales professional that changed my perception about the ne... read more