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Cates Service Company

4.8

About this business

We design, sell, install and service air conditioning systems, heating sys...tems and water heaters for your home and business comfort in the Greater Kansas City area. 

Location details

14361 W 96th Ter, Lenexa, AL, 66215, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 4:30 p.m.
Tue8:00 a.m. to 4:30 p.m.
Wed8:00 a.m. to 4:30 p.m.
Thu8:00 a.m. to 4:30 p.m.
Fri8:00 a.m. to 4:30 p.m.
SatClosed
SunClosed
4.855 reviews
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Kristi D's profile image
Kristi D 
4 years ago

No heat. Bought and installed new furnace the same day from Cates. Installers worked till 7pm with a wonderful attitude. Much appreciated! 

Christie T's profile image
Christie T 
4 years ago

My technician was friendly. We discussed the air scrubber for the furnace and a new thermostat. He did his job quickly. He told me that Cates now offers plumbing and electrical services. All in all well done. 

Carol S's profile image
Carol S 
4 years ago

Cates Installation team of Joe and Dillin made the trip from Lenexa to Topeka to install a new system for my Mother In Law. Mom was impressed with the great pains they took to protect her home. She expressed how quiet they were while working. She mentioned how well they worked together as a team, both knew their jobs. 5 hours later her new system was in place and her heat was on. She was very pleased and can't wait to tell her friends about Cates. 

Michael F's profile image
Michael F 
4 years ago

The technician was on time, knowledgeable, and friendly. He completed the work efficiently. 

Janet Harvey Alley's profile image
Janet Harvey Alley 
recommend  Recommended
4 years ago

Cates Service Company has been taking care of our heating and cooling system since 1992. Clean, polite service techs and great customer service and response times when you’re having issues. Great company! 

Xena's profile image
Xena 
4 years ago

I got quotes from 3 well known HVAC businesses and Cates was the only one who took the time to really check out my HVAC and discovered one of my runs/ductwork wasn’t even connected to the plenum!! They also identified that there wasn’t sufficient cold air returns coming back into the system. After they made these extensive changes, my house now cools beautifully. 

Kay W's profile image
Kay W 
5 years ago

Ryan and Nick installed my new furnace and ac system today 2/21/2020 and did and awesome job. They went the extra mile on everything, am so impressed. My advice is to use this company, because your equipment is only as good as the installers. 

Joan Cattey's profile image
Joan Cattey 
5 years ago

We were very excited about Carrier equipment and this company. Now 8 weeks later and cold weather and we have an undersized furnace that growls and vibrates and doesn’t heat the house unless the thermostat is on 74-75. On top of that the thermostats WiFi feature has not worked at all. Almost daily the thermostat just blacks out and isnt even available. How frustrating. They keep sending techs that can’t get it fixed and have actually dismantled features that were part of the reason we purchased Carrier. Save your sanity... j... read more

Nancy Troutman's profile image
Nancy Troutman 
recommend  Recommended
5 years ago

I'm a first time customer and couldn't be happier! I called for an appointment and less than 2 hours later my furnace was repaired. The technician, Mark, was super friendly, triple checked everything, and took the time to explain things to me. I highly recommend Cates Heating & Cooling. 

Frequently asked questions about Cates Service Company

How is Cates Service Company rated?

Cates Service Company has a 4.8 star rating with 55 reviews. 

When is Cates Service Company open?

Cates Service Company is closed now. It will open on Monday at 8:00 a.m. 

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