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Castleton Outdoor Solutions
- Lawn Services
- Indianapolis, IN
About this business
Zero Turn Lawn Mowers
Location details
7710 Johnson Rd, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
TERRIBLE. Took mower in after hitting tree stump. Told them not to install mulching blade as I bag cuttings. A week later, I got a call saying the mower was ready. Went in, paid quite a bit for repairs, then got the mower and ticket. They were out of high lift blades so installed a mulching blade as instructed not to and as was written on the ticket. Then they informed me, the mower wobbles quite a bit because the crank is bent. Why was I not informed before repairing (actually, they performed no repairs since they installed... read more
Good place to go to.
I think this place is great. They are a small company trying to please a huge customer base. They have always been professional with me and have done great work on my items. People are complaining about their service, they've got a new service manager and he is good to the man arguing that so if you haven't been there recently you need to check it out again. And the 5 dollar charge is funny, quit calling them so much, they have to stop what they're doing just to answer your phone call and just imagine a lot of other people d... read more
It's Always the Gas! – I'm done with these folks. They just rebuilt the carburetor on my lawn tractor for the the second time due to "bad gas". After the first rebuild several years ago, they explained that I needed to stabilize my gas over the winter. No problem, that was good advice and I've done that every year since. This time around, stabilizing my gas over the winter apparently wasn't good enough. When my tractor wouldn't start before my second mowing this year, after they maintenanced it this winter for a cost of $300... read more
Service manager rude and non-communicative, and more... – I'll denote this company as "COS". COS picked up my lawn tractor (MTD Yard Machine) for repair ($20 charge). As it turned out, the engine needed a new short block. The charge for discovering this was $60. I researched prices for a short block, and considered my options. I came into their store and looked at new units. I also shopped around elsewhere. I found the replacement short block with MTD and considered repairing the existing unit. In the end, I decided to buy a... read more
The worse service in Indy. – Took my push mower in because the self propel went out. After 2 weeks waiting picked it up took it home. The belt on the self propel broke first time out. Took it back Steve said " You didnt tell me to check the belt" . I just assumed since he had the belt off he would check it. Mistake #1. Then he tried to charge me for a 2nd service call. He was the rudest man I have ever met. Many people at my church said I should never go there as they also had bad experiences with the man. I dont see how he ... read more
Great Experiences (That's PLURAL) – I have been doing business with Castleton Outdoor Solutions for over 10 years and have always had great experiences with New Sales, Parts and Service. Scott and Steve purchased the business years ago and have really made an improved difference. I normally do not write reviews but after reading the two negative posts I took the time to create an account so I could express my sincere satisfaction with this business. I have referred many friends and family members to COS and have not once had... read more
Terrible service - Steve - the service manager is rude!!!! – Stay away from this place... Steve the service manager is rude and the don' deliver service as promised. There is a lawn mower service in Beech Grove that will pick up the mower and deliver it and they are very friendly. I wish I could remember the name of the place so I could post it here but I can't find the name.
Terrible - STay Away – Terrible experience with this place. The guy that answers the phone, Steve, is rude. The service was slow, plus they didn't fix the mower right and it had to be returned. Terrible customer service. Stay away from this place!
Frequently asked questions about Castleton Outdoor Solutions
How is Castleton Outdoor Solutions rated?
Castleton Outdoor Solutions has a 3.7 star rating with 168 reviews.
When is Castleton Outdoor Solutions open?
Castleton Outdoor Solutions is closed now. It will open tomorrow at 8:00 a.m.
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