Castleton Health Care Center

Anonymous 

on Wellness

11 years ago

Is this provider easy to reach in an emergency? Yes, they answered my call right away Did this nursing home answer all of your questions? Yes Did a staff member acknowledge or greet you when you entered? Yes, I was greeted when I walked in Is this business handicap-accessible? Yes, it was handicap-accessible Does this provider give unbiased advice? Yes 

Anonymous 

on Wellness

12 years ago

Did this provider thoroughly explain the risks and benefits of your treatment? No, they didn't even attempt to explain Was this provider sympathetic to your situation? No, they didn't show any sympathy or concern Was this provider's office too loud? Kind of, it wasn't unbearable but it was definitely loud Does this provider promptly return your phone calls? Not really. I usually have to wait a long time Does this provider maintain a professional appearance? Somewhat, I wasn't overly impressed 

Anonymous 

on Wellness

13 years ago

Did this provider answer all of your questions? Yes Was this provider's staff friendly? Friendly Enough Did you leave the office feeling satisfied with your visit? Yes Was this provider's office easy to locate? Fairly Easy 

Anonymous 

on Wellness

13 years ago

Did this provider answer all of your questions? Some were answered Was this provider's staff friendly? Friendly Enough Did you leave the office feeling satisfied with your visit? Not satisfied, but not unhappy 

My mother is currently there 

on Wellness

13 years ago

Was this provider's staff friendly? No, they were rude Are you going to visit this provider again? Only if I couldn't find a better substitute Did this provider rush your appointment? Yes, I felt like an annoyance! 

Visitor 

on Wellness

13 years ago

Their staff is cordial, especially front office staff, but some of the supervisors are not friendly at all. If someone asked me to suggest a good nursing home in the area, it wouldn't be this place. They don't really take that extra step to make me feel special. I'm just another client to them. Other options, other places...would not be first choice. 

Anonymous 

on Wellness

14 years ago

Does this provider remember you by name? Sometimes, but not always Did this provider prominently display their diplomas or business license? Yes Was this provider sympathetic to your situation? Not at all. It was obvious they didn't care about me Would you refer this provider to a family or friend? No, If I had known how terrible they were I never would have gone. 

Anonymous 

on Wellness

14 years ago

Does this provider remember you by name? No, and they don't make an effort to even try Did this provider's staff seem to respect him/her? No, it was obvious the staff didn't think he/she was qualified Was this provider argumentative or easily angered? Somewhat, they didn't want to listen to almost anything I said Was this provider's office too loud? No, it wasn't too loud