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Casa Kia
- Automotive
- El Paso, TX
About this business
The Casa Kia staff is committed to serving the needs of every customer in El Paso and Ft Bliss and will help you get into your next new Kia or used vehicle. From one of the largest new Kia inventories in the region to our hassle-free approach to buying a car and our signature service backed by th...
Location details
1374 George Dieter Drive, El Paso, TX, 79936, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I had my vehicle serviced two weeks ago and the service I received was great. My car was fixed quickly and so far the problem has not come back. So for customer service I have to give 5 starts to this dealership, even when I have only needed service once.However, I cannot give 5 starts to Casa Kia as a dealership because I still remember how stressful the buying process was. It was very hard to get a fair price and the sales manager gave me some attitude and was a bit unprofessional. They also tried to make some extra dollar... read more
Business response:
Thank you for review us and giving us your feedback about our dealership. We apologize about buying process and are always looking for ways to improve our selling process and become as transparent as possible to our customers. We are happy to hear that you would give 5-stars to our service department. If your ever in the market for another vehicle we hope that can make the buying process one that you can rate us with 5 stars. Thank you again for your feedback. We appreciate your business!
Took my car for a service. Very courteous staff, work completed without issues
Business response:
Thank you for the * ****review! We are happy to hear that our staff was able to help you with the service done on your car. Thank you for allowing us to serve you! We appreciate your business!
Great customer service, had exactly what we were looking for
Business response:
Thank you for the * ****review! We are happy to hear that you received great customer service! Thank you again for the review! We appreciate your business!
They always take care of us good company grwat cars
Business response:
Thank you for the * **** review! We are happy to hear about your experience with us! We are always here for all your vehicle needs. Thank you again for the review! Have a great day!
Very professional crew efficient and courteous at the same time, kudos to everyone!!
Business response:
Thank you so very much for the review and glad to hear that our team was professional and courteous! We hope to always provide you with this kind of great service and are always here when you need us! Have a great day and thank you for being a part of our Casa family!
The Kia dealership as a whole is very respectful. Customer service is efficient and professional.
Business response:
Thank you for the awesome feedback! We will certainly pass along your kind comments to our Casa Kia team and look forward to your next visit! Have an awesome day and know we are always here when you need us! Thanks again!
Very Professional and Efficient. Costumer Service is great highly recommend.
Business response:
Thank you so much for taking to the time to review us! We appreciate your business! We look forward to serving you in the future.
About 6 months ago a purchased a vehicle i was told there was no issue with the vehicle. Turns out that now that im trying to refinance the vehicle i was told that the car was in a major crash and the value for the car was a lot lower than the balance on the car. A significant amount higher. Now im stuck with a car that is worth less than half of what its actually worth due to the accident. What should i do? I was also told that i was charged for car insurance without my consent which is the reason why an extra 3k or 4k was ... read more
Business response:
We sincerely regret to hear that you are having these concerns. Casa Kia requires that a ****** is provided to each customer on every vehicle that we sale so selling a vehicle with a major crash would have to be disclosed at that time. We would love to be able to discuss this with you in more detail and are certainly here to make sure that you are taken care of. If you could please reach out to us at **********************and provide us with your best contact info and details. We’d love to see what we can do to help. We will... read more
Frequently asked questions about Casa Kia
How is Casa Kia rated?
Casa Kia has a 4.6 star rating with 4,290 reviews.
When is Casa Kia open?
Casa Kia is closed now. It will open tomorrow at 9:00 a.m.
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