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Casa Kia
- Automotive
- El Paso, TX
About this business
The Casa Kia staff is committed to serving the needs of every customer in El Paso and Ft Bliss and will help you get into your next new Kia or used vehicle. From one of the largest new Kia inventories in the region to our hassle-free approach to buying a car and our signature service backed by th...
Location details
1374 George Dieter Drive, El Paso, TX, 79936, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Calling in advance for appointments or information doesnt help on the service department. Its as if the person assisting through the phone does not know about whats required, or there is no communication between staff. I had called to make an appointment. I was told to come in early for the procedure. I had set a day to bring my vehicle for service and a diagnostic test. I was told when arrived that for that I need to leave the vehicle and they could not do it. I left with only the service and the motor light on. I had recei... read more
Business response:
We apologize for any miscommunication and inconvenience you experienced with our service department. Your feedback is important to us, and we would like to learn more about your visit to address your concerns. Please contact us at ************************* with more details, and well do our best to assist you.
Terrible customer service (the service advisor). **** was a jerk and doesnt care about helping customers out! When I went in to talk about my car thats having electrical problems he responded inconsiderate on how it wasnt his problem! When I tried to leave he followed me to keep arguing with me super unprofessional!!!!! The car I got was a brand new 2025 *** K4 and had it for a month and is already having problems! What a Lemon. If you want fresh lemon go to casa kia!!!
Business response:
Were sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent customer service is our top priority, and we take concerns like yours seriously.We would like to better understand what happened and find a way to assist you with your vehicle concerns. Please reach out to our service management team at so we can address this matter directly and work toward a resolution.
Took my wife's Sportage in for the first oil change and everyone at the service counter was very friendly and helpful. ***** ******* got me squared away and out the door in less than an hour, including tire rotation and comp wash. Nothing but professionals here, great job Casa Kia!
Business response:
Thank you for your fantastic 5-star review! We're thrilled to hear that your wife's Sportage received top-notch service and that ***** ******* and our service team took great care of you. Providing fast, friendly, and professional service is what we strive for, and we're glad we could get you back on the road quickly. We appreciate your support and look forward to serving you again at Casa Kia!
Awesome service. They did a wonderful job. Very professional. Thank you.
Business response:
Thank you for your 5-star review! We're thrilled to hear you had an awesome experience with us. Our team takes pride in providing professional and top-notch service, and your kind words mean a lot. If there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Casa Kia!
Superb service, they txt you the recommended service for your vehicle, prices, and return your vehicle super clean.Very satisfied with service!!!
Business response:
Thank you for the fantastic review! We're so glad to hear you had a superb experience with us. Keeping you informed with text updates and delivering your vehicle clean and serviced to perfection is what we strive for. Your satisfaction means everything to us, and we look forward to taking care of you and your vehicle again in the future!
Friendly advisor. Reasonable time to wait for car to be serviced.
Business response:
Thank you for your 5-star review! We're thrilled to hear that you had a great experience with our friendly advisor and that the service wait time was reasonable. We always strive to provide excellent customer service and efficient care for your car. We appreciate your feedback and look forward to serving you again soon!4o mini
As always, Casa Kia service department has awesome customer service and maintenance on my vehicle.
Business response:
Thank you so much for the 5 star review for our service department! We look forward to serving you in the future. Thank you!
Casa Kia sent me to ********* used autos. They sold me a ************* is an aweful Finance Manager that just wants more money to repair our 2015 KIA *****
Business response:
Were sorry to hear about your experience and appreciate you bringing this to our attention. At Casa Kia, customer satisfaction is a priority, and we take concerns like yours seriously. While La Casita Used Autos operates independently. Let us know if we can help.
Awesome people at *** appreciate your help in purchasing a truck thank you ***** and others involved in the sale definitely will send others your way
Business response:
Thank you for the 5 star review! We are happy to hear that ***** and others were able to help you in purchasing your truck. Thank you again for your feedback and congratulations on your truck!
Frequently asked questions about Casa Kia
How is Casa Kia rated?
Casa Kia has a 4.6 star rating with 3,848 reviews.
When is Casa Kia open?
Casa Kia is closed now. It will open at 9:00 a.m.
Need help? Contact us.
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