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Casa Kia
- Automotive
- El Paso, TX
About this business
The Casa Kia staff is committed to serving the needs of every customer in El Paso and Ft Bliss and will help you get into your next new Kia or used vehicle. From one of the largest new Kia inventories in the region to our hassle-free approach to buying a car and our signature service backed by th...
Location details
1374 George Dieter Drive, El Paso, TX, 79936, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great experience. **************** was amazing. They tried to help me in every way possible. (*****) has excellent sales skills and was very patient and helpful. Thank you Casa Kia for all of your help ??
Business response:
Thank you so much for your wonderful feedback! We're thrilled to hear about your great experience at Casa Kia. Providing exceptional customer service and ensuring our customers find the perfect vehicle is our top priority. ***** and the entire team are dedicated to making your car-buying journey smooth and enjoyable.We appreciate your kind words and are delighted that you had a positive interaction with us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.Thank you a... read more
The worst costumer service ever. I stopped by for an oil change and recall. ***** who was my service agent great however the real misery began when I took his offer for the shuttle service. **** the driver of the shuttle was the most unprofessional and unpleasant person I have ever encountered. That man has anger issues or really hates his job. He was so upset over the location of my destination and proceeded to speak very aggressively to the point that I feared for my safety and never fully boarded the van. I removed myself... read more
Business response:
We're deeply sorry for your recent experience at Casa Kia. The behavior you encountered from our shuttle service driver and manager is unacceptable. We're taking immediate steps to address this internally. Everyone deserves respect, and we're committed to ensuring a welcoming environment for all customers. We understand the importance of resolving the recall issue promptly and will prioritize it during your next visit. Your feedback is invaluable, and we'd appreciate the opportunity to discuss your experience further and mak... read more
Fast service and friendly staff highly recommend this place . Always do a great job with my car .
Business response:
Thank you so much for the 5 star review! Thank you for recommending us and allowing us to serve you! We appreciate your business!
The customer service was excellent. They finished with my car timely and the price was reasonable. I will continue taking my Stinger there for service.
Business response:
Thank you for the 5 star review! We thank you for allowing us to serve you and your stinger. We look forward to helping you in the future.
Fast friendly exalent service staff went above and beyond to help.
Business response:
Thank you for the 5 star review! We are happy to hear that that the service staff went above and beyond to help you. Thank you for allowing us to serve you. We appreciate your business!
I had my vehicle serviced two weeks ago and the service I received was great. My car was fixed quickly and so far the problem has not come back. So for customer service I have to give 5 starts to this dealership, even when I have only needed service once.However, I cannot give 5 starts to Casa Kia as a dealership because I still remember how stressful the buying process was. It was very hard to get a fair price and the sales manager gave me some attitude and was a bit unprofessional. They also tried to make some extra dollar... read more
Business response:
Thank you for review us and giving us your feedback about our dealership. We apologize about buying process and are always looking for ways to improve our selling process and become as transparent as possible to our customers. We are happy to hear that you would give 5-stars to our service department. If your ever in the market for another vehicle we hope that can make the buying process one that you can rate us with 5 stars. Thank you again for your feedback. We appreciate your business!
Took my car for a service. Very courteous staff, work completed without issues
Business response:
Thank you for the * ****review! We are happy to hear that our staff was able to help you with the service done on your car. Thank you for allowing us to serve you! We appreciate your business!
Great customer service, had exactly what we were looking for
Business response:
Thank you for the * ****review! We are happy to hear that you received great customer service! Thank you again for the review! We appreciate your business!
They always take care of us good company grwat cars
Business response:
Thank you for the * **** review! We are happy to hear about your experience with us! We are always here for all your vehicle needs. Thank you again for the review! Have a great day!
Frequently asked questions about Casa Kia
How is Casa Kia rated?
Casa Kia has a 4.6 star rating with 3,848 reviews.
When is Casa Kia open?
Casa Kia is open now. It will close at 8:00 p.m.
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