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Carriage Kia of Woodstock
- Car Dealers
- Woodstock, GA
About this business
Carriage Kia of Woodstock is a friendly, purpose-built, full-service Kia dealership providing Georgia with new cars, used cars, parts, and extensive vehicle service. We’re proud to represent Kia, famed for its style, quality, and incredible reliability. With an extensive inventory of new and used vehicles, backed up by our friendly, helpful, and experienced team of Kia professionals, you’ll find yourself looking forward to your next visit. Our unbeatable customer experience and staff makes every customer feel lik... read more
Location details
630 Olde Rope Mill Park Rd, Woodstock, GA, 30188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
A service customer, to say the least they don't seem to like black people. *** and the male white advisor speaks differently to black customers than white customers which is unfortunate. This is something I have observed in a few visits. Think Carriage **** how many black people come in and buy a vehicle. How many black employees? Ok now how many like my family bring 3 old *** vehicles into your service department. We are not the problem; we are actually sending your kids to college. You and the rest of the businesses in Geo... read more
Business response:
*******, your review is incorrect, insulting, and libelous. Our staff does not treat people of any race, gender, or ethnicity differently however it does seem like you have made a lot of assumptions about our staff and company based solely on the skin color of our employees. Furthermore, we have no record of anyone by your name who has visited our establishment at any point. We encourage you to remove or correct the language and accusations in this review. If you would like to discuss the matter further we would be happy to ... read more
The customer service and follow up goes not exist here. First they had my car for 4& 1/2 months and I had to call everyday I only received 3 calls the entire time they had my car. The motor was blown for reasons they did not know on a 2018 Soul. They offered no help in getting a loaner car or discount on a rented car. Finally it was ready to pick up, I had to pay 20% of the replaced motor $1900. They advised me I needed to have my work done at their dealership in the future. They did a bad alignment in my car and i now have ... read more
Stay away, stay away, stay away. So many poor customer experience encounters, I'll summarize to avoid a lengthy comment: 1. When I first leased my car - I made a $1500 deposit. When they emailed my confirmation of my lease, they had lost half of the deposit. When trying to call to resolve the issue, they sent me to the wrong department twice, hung up on me once, and then placed me on hold for 30min. Their resolution, "we don't know what happened." After persistent calling, they did manage to track down the other half of t... read more
We had just left **** ********* ********* of ****** and had a HORRIBLE experience. We drove to Carriage Kia and had the very pleasant experience of working with Shaun. He listened to what we were looking for and found a 2022 Kia Telluride that we fell in love with and was an extremely fair deal. Our visit was relaxing, and we could tell from the moment we walked in the door, they were not going to try to force us into a car we didn't want. Shaun was very upfront and frank with us about a few cars we looked at and did everyth... read more
Stay away! We've been taking our cars to get serviced at Carriage Kia for the past 3 years. For the past year, our engine light has been on and they cannot fix it- at first I was told "ecu needed to be updated", then "throttle body needs to be cleaned for $89.99 (on 30k miles car?)", then "gas cap needs to be replaced ($23.95)", then "when it's cold outside, your light will come on". Last time we left the car there for 3 days (no rental or loaner) and I was told "there is not a fix for your car at this time-Kia is aware". We... read more
Highly recommend that no one buys from this location. I've had the worst experience. I purchased my vehicle in May 2020 with full warranty. It has been difficult to have anything done. I've had to have the radio fixed, I was told it would take 30 minutes to get the part and a couple hours to fix it. 4 days later I get my vehicle back but I had to call to get updates every day, no one would contact me. I was constantly transferred and come to find out they had to send it to a gmc dealership to have it fixed. I was never told ... read more
I was in a process of purchasing a car from this dealer. I submitted all required information and was waiting for the sales man to call so I can make the deposit requested. Never heard back from him until he messaged me the next morning that the car is sold. I waited a few hours and ask to of my family member to enquire the same car as I though the car was still available. The manager had told that I was suppose to finance with them to secure the car. Then I thought this is a discrimination as I am free to use my own financi... read more
Business response:
******, We are sorry to hear that you had a poor experience at our dealership. While I understand your concern, I can assure you that we accept other sources of financing from customers all of the time. When Nicole responded to you she was unaware that the vehicle had sold and responded to your family member incorrectly. We apologize for this, there is sometimes a slight delay when a vehicle sells and when it shows up in the system that she has access to you. I hope that you understand that this was an honest mistake and... read more
I bought a 2020 Kia Telluride SX, top of the line with every option available in March 2019. In April, 2019 I had multiple radio failures that the dealership resolved but the service department eventually repaired the problems. I had no recurrence of radio issues until now (March, 2020). Now, the navigation system is failing to find addresses through its normal operations and the 'OFFLINE' back-up system is hit or miss on finding the address. That said, because the OFFLINE system found one address, the Service Manager (Kevin... read more
Horrible! Horrible experience! Do not waste your time or money here!
Business response:
***, we are sorry about the situation that occurred with your vehicle. We do believe that everything has been addressed at this point and we were able to help and facilitate the warranty repair on your Chrysler. If there is anything else we can do for you at this time please let us know. Thank you
Frequently asked questions about Carriage Kia of Woodstock
How is Carriage Kia of Woodstock rated?
Carriage Kia of Woodstock has a 4.6 star rating with 3,413 reviews.
When is Carriage Kia of Woodstock open?
Carriage Kia of Woodstock is closed now. It will open at 7:00 a.m.
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