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Carriage Kia of Woodstock
- Car Dealers
- Woodstock, GA
About this business
Carriage Kia of Woodstock is a friendly, purpose-built, full-service Kia dealership providing Georgia with new cars, used cars, parts, and extensive vehicle service. We’re proud to represent Kia, famed for its style, quality, and incredible reliability. With an extensive inventory of new and used vehicles, backed up by our friendly, helpful, and experienced team of Kia professionals, you’ll find yourself looking forward to your next visit. Our unbeatable customer experience and staff makes every customer feel lik... read more
Location details
630 Olde Rope Mill Park Rd, Woodstock, GA, 30188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
It took me 6 hours to have a flat tire changed.
My car had a extended warranty for the engine head gasket replacement. I had my car diagnostic for my engine overheating, I took it to this *** *********** with my results from the diagnostic test, that state it was the engine that caused the overheating..the *** service ***** rep **** told us that our documents we got from another repair show was fake, and that they had to do a diagnostic themselves, and come to find out, it was true.. the *** service member ****didn't even apologize to me..so they had to order a new engine... read more
Business response:
The lienholder didn't communicate with us they were planning on picking up your, we didn't have any issues with you towing your vehicle to complete your remaining repairs elsewhere. We apologize for the situation but your issue is with your lienholder not Carriage Kia of Woodstock. We didn't allow them to repossess your vehicle they are the owner of the vehicle until the loan is paid in full.
I called after my dealer called me on recalls to my car *** ****** ******************************************** line but that doesn't seem matter to them as they stood around know been waiting before others. Like was ignore I guess when englishman you get treated like s*** I ask for person spoke to on phone but ****** told nobody works there by name ***** when the operator tells me ***** running late. And 2 other knew *****. Anyway after I told my car not covered under this and that by ****** and told I need pay $179 for dia... read more
Took my 2015 Kia **** exclaim there for an oil consumption test and was told I passed although my oil was burning and I had to replace the catalytic converter due to being clogged with oil. There was a recall on my car for the engine and was told to take it to the nearest dealer for an engine inspection after my engine light started flashing and car went into limp mode. I had it towed there and was told my car is burning oil and I need a new engine but since its not the rod bearing its not covered under the recall. Today I w... read more
I dont know where to begin! They kept my car for two weeks would not return calls with an update. Finally they tell us that its not what they thought ($600 repair) and that it will actually be $5500! Not one repair needed is covered by the warranty! Its a circuit for goodness sake! How is that not covered? We were encouraged several time s to just file it with our insurance. I will never return to any *********** shop and I will never buy another **** There people should be held accountable!
Do not purchase anything ***************** is horrible. Suddenly our warranty doesn't cover what "they" say needs to be fixed and found over a thousand dollars worth of other repairs? We have used them since 2018 to keep warranty in place and now when time is up they "find" all these issues??? Stay far away!!!! And charged us for the so called diagnostic part??? We are not letting them touch the car anymore. We are taking our car to someone more reliable and truly cares. We will not recommend *** anymore.
I am the buyer of a used 2014 ************** purchased through Carriage **** I also purchased a full wrap extended warranty for which I was told covers anything that *** fail on the car. At 125K miles the engine started knocking and I asked for a service date at Carriage Woodstock. I was told they were out 30+ days before they could even see it. The car was released for warrant work to ***************** *** ******** where they diagnosed the engine as failing and would need a new engine. To my surprise the warranty I bought w... read more
I agree and wish I read this...The managers racial profile you.As per GA gov ******** law of your financing does not go through.. you have 3 business days to return the car.They started bullying and threatening me to pay for the car, telling me they would keep my trade in, if I left the car they would tow the car to my house and charge me....went on to ask me to get a lawyer! Behind them was a white consumer complaining of some other issue and you would see the reaction. I recorded ALL conversations and I refuse for another ... read more
They have you sign everything on an iPad - there are pages they DON'T show you that have you agree to THOUSANDS in fees on top of your "out the door" agreement price. Deceptive, shady, WRONG, and low integrity. They KNOW what they did, because when confronted, they admitted it! Unfortunately, they said I "already signed it." Then they claimed they were missing my down payment. I am seeing what action I can take against this business but in the meantime, stay away and go give your money and investment to a better business.
Business response:
********, we understand that we are working with you on your concerns. We appreciate your review and that you have given us an opportunity to make things right and explain some of the concerns you have. Thank you
Frequently asked questions about Carriage Kia of Woodstock
How is Carriage Kia of Woodstock rated?
Carriage Kia of Woodstock has a 4.6 star rating with 3,413 reviews.
When is Carriage Kia of Woodstock open?
Carriage Kia of Woodstock is closed now. It will open at 12:00 p.m.
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