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Carpet Exchange
- Home Decor
- Denver, CO
About this business
Carpet Exchange is a retail operation offering a wide variety of flooring products. The company s carpet products are available in an array of materials, cuts, colors, full line of embossed, inlaid and printed vinyl tiles and sheet vinyl in several widths. In addition to a number of natural hardwood flooring options in various stains, finishes and styles, Carpet Exchange also markets a complete selection of easy-care laminates. Its stone products are available in limestone, marble, granite, travertine and slate. The company ... read more
Location details
1133 S Platte River Dr, Denver, CO, 80223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Carpet Exchange Golden CO- We went through carpet exchange to have our floors replaced in our entire home. We spoke with Alex who sold us on the plan to get new baseboards, cortek and carpet. We chose Cortek flooring in the kitchen and entry way and carpet replacement through out the rest of the house. We scheduled the project date for weeks in advance. I run a licensed daycare from my home so I needed to close my business a few days until repairs are done. The cortek was installed- it was ok. Some gaps and some trim placed ... read more
Business response:
Thank you for your review. When installing a hard surface (Coretec) and carpet the hard surface is installed first, which is the order of completion for these two installs. The customer paid for the baseboards to be removed and replaced on the hard surface order and not on the carpet order. Since the baseboard removal was not apart of the carpet invoice the customer was responsible for removing the baseboards. On the day of install the customer informed us that the baseboards had not been removed, so we could not complete th... read more
Carpet exchange screwd us. We paid over 1400.00 to carpet our living room the Installer blamed the sales person said they didnt order enough carpet . So then we had to wait another two weeks for a 5ft by 8 ft piece of carpet then come to find d out we didnt even need extra carpet because the installer ivan left us with a 5 ft x 8 ft piece of carpet that we still have. The second time we tried to order carpet from them they gave a us a price of 800.00 for a small room , so we gave them 400.00 down then they called and said it... read more
Business response:
Thank you for your review. I looked into your complaint, and I must say I am confused. On the first order, our salesperson made a mistake in the measurements. We paid to have the additional carpet ordered and installed since it was our mistake. The second time you came to see us we gave you an estimate based on estimated measurements which you applied a cash down payment towards. Once your room was measured, we provided you with an official quote based on the exact measurements. On May 14th the order was canceled. Since we d... read more
Concerning the Carpet Exchange store on Academy Blvd near E. Platte Ave, we had a very good experience. Greg Warner was very professional and friendly as he explained the various hard flooring products before zeroing in on what truly piqued our vision on what we wanted for our 30 year old home. Over a period of time, he provided floor samples for us to take home, we communicated costs, an installation date (two months later), and identified very good installation team. No hidden costs and the job began and ended on-time. It'... read more
Business response:
Thank you for your review and for your business!
Kim, the General Manager of this business tried to say it was our fault for failing to make install delivery as contracted. We paid 100% of agreed price, and then no installer showed to provide carpet. We had to call them to get the carpet process started. We had removed our beds and furniture from the space, but they failed to get carpet on time for delivery. They have the worst customer service attitude towards PAYING CUSTOMERS! I highly recommend you don't use these people for flooring. Carlos
Business response:
Thank you for your review. I apologize for the shipping delays from the manufacturer that caused a ripple effect of frustration on the day of your install. I was happy to hear that we were able to track down the carpet and still get you installed on the scheduled day. Again I apologize for any frustration that this may have caused.
My experience w/ Carpet Exchange - Poor customer service poorest, cheapest quality carpet ever Poorest quality instalation ever Please DO NOT waste your time and money with this company. If you find them sligtly cheaper, there is a big reason for it. Please do your research. You better off to throw your $ in the toilet than giving it to Carpet Exchange. Thanks,
Business response:
Thank you for your review. We offer a very wide range of carpets so that we can help all of our customers fit their budget. The carpet you selected is one of our entry-level grades. I see where we came out to hammer down the tack strips and a couple of other minor repairs. If there are other repairs needed we are happy to come out and get those completed for you. We are always willing to help! Please contact us so we can make it right.
We had a very good experience with Mike , Laura and the installation crew. I would definitely recommend them to others considering new carpet.
Frequently asked questions about Carpet Exchange
How is Carpet Exchange rated?
Carpet Exchange has a 4 star rating with 297 reviews.
When is Carpet Exchange open?
Carpet Exchange is closed now. It will open at 9:00 a.m.
Need help? Contact us.
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