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Carpet Exchange
- Home Decor
- Denver, CO
About this business
Carpet Exchange is a retail operation offering a wide variety of flooring products. The company s carpet products are available in an array of materials, cuts, colors, full line of embossed, inlaid and printed vinyl tiles and sheet vinyl in several widths. In addition to a number of natural hardwood flooring options in various stains, finishes and styles, Carpet Exchange also markets a complete selection of easy-care laminates. Its stone products are available in limestone, marble, granite, travertine and slate. The company ... read more
Location details
1133 S Platte River Dr, Denver, CO, 80223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Their quality is awful. I had them do an installation and my floors are bubbly throughout the entire place. I do not recommend this company at all. I wish I would have used a different company as these floors were expensive and poorly installed.
Carpet Exchange in ******* installed vinyl flooring in my home. About a month ago I saw where 2 vinyl planks had come apart. I called the sales representative who had originally helped me. She asked to send her pictures of what I was seeing. Weeks went by and she never called me back. I called the store again and since she was not available I spoke to a different sales ******** had the installer call me. The installer sent out one of his workers and he said the planks couldnt be rejoined. He would need to tear out a section ... read more
Business response:
<p>Thank you for your review. I apologize for the lack of follow up. I did speak with our store manager who informed me that we are submitting a claim with the manufacturer. In 2019 when you first contacted ** about issues with your floor it was determined that several boards needed to be replaced due to manufacturer defect. And now it appears that the same issues are affecting different areas of your floor. We stood behind our products in 2019 and we will stand behind them now. Now that our store manager is involved he can ... read more
I ordered carpet for a bedroom from Carpet Exchange in ******** in December 2021. It was installed and everything looked good, until my house flooded a year later and they had to pull the carpet up. I had paid for them to remove the old carpet and lay down a carpet pad and then the carpet. Instead, they just laid the new carpet over the stained and smelly old carpet, and did not give me the carpet pad I paid for at all. I needed to re-carpet the bedroom due to the flooding. After contacting them about the flooding and not do... read more
Such a great service we always recoomend this carpet cleaning
We made the mistake of choosing Carpet Exchange to replace old carpet and install vinyl plank flooring in a bathroom in an attempt to create a comfortable living space for my 86 year old Mother-in-law. One guy arrived to carpet two bedrooms, a hallway and a staircase and said he worked alone to make more money. It took twelve hours, the carpet was damaged leaving three steps bare and we later found razorblades left underneath the padding on each of those steps and God only knows how many others under the rest of the carpetin... read more
Business response:
Thank you for your review. In the beginning, we were not contracted to install the vinyl plank flooring, only carpet. All of our quotes and invoices are itemized showing all materials and services, we do not have hidden fees. For the size of your job, it is normal for a single carpet layer to be sent to install. From the sounds of it, he did a great job making things work since the carpet came with a defect that he had to work around. In our daily routine of installing carpet, we find all kinds of items left behind by instal... read more
I am angry and upset with carpet exchange at 410 ************* in springs for the lies and destruction of my home. The primary problem was that I specifically Demanded that the tile under my kitchen cabinets must be preserved. It is unusual to have cabinets on top of tile, we added new cabinets after the tile was installed. Therefore I knew the the tile would have to be cut carefully with a special tool. iT WAS NOT CUT, IT WAS DESTROYED BY CLAW HAMMERS. In addition the installers damaged; trim boards, sub flooring, support b... read more
Business response:
*****,Thank you for your review. Please accept our deepest apology. You let us know from the beginning what you needed for your job. And you are correct the installer did not follow your instruction (or our instructions as we noted on the work order). We always want every job to go smoothly and the installation to be perfect. However, we understand that this does not happen with every job and we are here to step up and make it right. We want our customers to be happy with the end result. I know that we hired a repair tech to... read more
Carpet Exchange-******, ** I bought very expensive quartz countertops through Carpet exchange 1 year ago. Within months of having it, I noticed that something was wrong with the island slab. There are blemishes/scratches showing up in numerous places. I have been trying for months to get this resolved. They use Stoneworks to fabricate the stone. Stoneworks finally sent someone out to look at them after months. The crew that showed up told me "OH wow, yes, something is definitely wrong." He asked what I used to wipe my counte... read more
Business response:
Nikki,I would like to apologize for the amount of time it took for your countertops to be inspected. After the first inspection, your salesperson felt that a second opinion is needed to confirm what is going on with your countertops. We appreciate you allowing the rep to also inspect your countertop. We look forward to the reps ********* Thank you again for your patience. Thank ***************************** **************** ********************************** ************
We ordered Coretec wood flooring from Carpet Exchange on Santa Fe Drive on a recommendation from a local realtor in August 2021. After two delays it was rescheduled to be delivered and the install would happen November 6. I checked several times via email and text to be sure we were on track and was told yes everyone was all set, the product is here. This is not a supply chain complaint, we understood the delays. For 2 weeks we slowly cleared out the entire first floor of our home to be ready. On the day it was to begin, nob... read more
Business response:
***,We would like to thank you for taking the time to leave valuable feedback, and we apologize for the experience detailed in your review. The delays and circumstances of your order were very unfortunate. I sincerely apologize for the frustration, and we acknowledge the mistake that happened. We too were very frustrated with our inventory being off and letting down a customer. We are a family-owned business, and we strive to provide our customers with the best selection at the best prices and great customer service. We do n... read more
We are a Major Retailer and came in to see if we could get a Carpet Match for one of our facilities. The person at the front desk seemed pre-occupied and seemed really bothered that I was looking for help to pick out carpet. Upon asking him to see and help with samples, he took me to the samples section and told me "Here is what we have", and walked away. We have multiple locations and redo our carpet frequently to to customer traffic, sorry to say ********************** has lost our business and will be telling our other bu... read more
Business response:
Thank you for your review. I apologize for the lack of customer service you received. I would be happy to put you in touch with our store manager to see if we can accommodate your needs. Thank You.
Frequently asked questions about Carpet Exchange
How is Carpet Exchange rated?
Carpet Exchange has a 4 star rating with 297 reviews.
When is Carpet Exchange open?
Carpet Exchange is open now. It will close at 8:00 p.m.
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