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Carmel Brook
- Apartments
- New Orleans, LA
About this business
Carmel Brook Apartments is conveniently located in New Orleans, LA. We offer the finest in apartment living at an affordable price. A place to relax, a place to exercise, and a place to enjoy living. Enjoy our deluxe landscaping, sparkling swimming pools, and fitness center. Our community is close to malls, shopping centers, and the I-10 Highway. With luxuriously appointed interiors, you’ll enjoy lavish living at Carmel Brook.
Location details
12345 I-10 Service Rd, New Orleans, LA, 70128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I was never contacted after submitting online application I submitted an online application on June 24, 2024 after receiving a quote explaining I had until June 26th to lease the apartment. Someone named Avis phoned me while I was in the process of completing the app and informed me that once the screening process was completed she would call me with further details. I never received that call. I paid a $55 non-refundable app fee in which I received an email receipt, but no other form of contact has been made. The star ratin... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for any miscommunication regarding the status of your application. Unfortunately, due to the anonymity of this review, we are unable to identify you as a an applicant. Please stop give us a call so we properly can address these claims in the most efficient way possible. Thank you and we hope to hear from you promptly.
office Staff The office staff is great go over and beyond to assist me! The property manager is always greeting me when I come into the leasing office.
Business response:
Our team appreciates your support and we are happy to hear that you have been met with exceptional service. We believe our residents deserve a 5-star place to call home so please reach out if there is anything we can do to improve your experience here. Your happiness is so important to us!
Excellent staff The entire staff is excellent the property manager is very knowledgeable with the property. It’s a pleasure living here, Thank you Derrick and staff.
Business response:
We’re happy that you’re happy! Thank you for taking the time to leave us a positive review. We’re so thankful for residents like you!
Awesome Management!!!!!! Loved the property! Managment and office staff were very helpful and informative. Derrick the property manager was very friendly and helpful. Most professional experience I have had in awhile. I will be referring family and friends.
Business response:
Thank you for taking the time to share your positive experience at Carmel Brook. We are thrilled to hear that you found our management and office staff helpful and informative, especially Derrick. We appreciate your kind words and look forward to welcoming your family and friends in the future.
Great Staff! The property manager Derrick is very friendly and professional. When I went into the office for a tour, the staff was on point and hands on with assisting me. They were very knowledgeable about the property and answered all of my questions as they were asked. Great staff!!!
Business response:
Thank you for taking the time to share your positive experience with Derrick and our team. We are thrilled to hear that they were able to provide you with excellent service during your tour of our property. We pride ourselves on having a knowledgeable and helpful team, and we are glad that they were able to assist you with all of your questions.
Carmel Brook One Bedroom Apartment I applied and paid online on May 6th. I moved in on May 13th. The move in process was pretty easy and the staff is very friendly. There are 2 pools. There is also a very clean gym. The apartment was clean. Everything works except for the dishwasher. Update: May 20th. The dishwasher still doesn’t work. I called the office and asked what time it will be replaced this week, and they said, “We haven’t ordered it because we are still getting things situated.” So, the dishwasher hasn’t been opera... read more
Business response:
Thank you for sharing your experience with us. We're glad to hear that you found the move-in process easy, enjoyed our friendly team, and are making good use of our amenities. Please don't hesitate to contact us if you need anything in the future.
please find something else They have roaches in every apartments. Carmel Brooks is horrible they take forever to come fix things and if they do it wont be a finish job
Business response:
Thank you for your review. We appreciate you taking the time to provide us with your feedback. We take all resident feedback seriously and strive to improve our services.
AWFUL DO NOT MOVE HERE THEY ARE SO DECEITFUL They do not care about you as a resident but only as a consumer!! They pretend to be sweet and considerate but leave you in the dust when you're having maintenance issues!! The apartment also looked nothing like it did in the pictures!! Save yourself pain and avoid this place!!
they staff is horrible no customer service at all...
Frequently asked questions about Carmel Brook
How is Carmel Brook rated?
Carmel Brook has a 3.1 star rating with 162 reviews.
When is Carmel Brook open?
Carmel Brook is closed now. It will open at 9:00 a.m.
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