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CarMax
- Used Car Dealers
- El Paso, TX
About this business
Location details
1300 Pendale Rd, El Paso, TX, 79936, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I bought a car a the beginning of July. At the purchase, I was promised floor mats and a new door handle (I have a written service order). Now, a month and a half later I finally got a call to receive my parts, when I arrive, they only had my floor mats. I asked about the door handle, they told me my car was under factory warranty and to take it to the Nissan dealership to have warranty work done. When I took it to the dealership, they proceeded to tell me it's not under factory warranty and they'd have to get approval from ... read more
RecommendedNo one answer the phone on hold for 20 mins
I went to CarMax yesterday and was offered $18,000.00 for my 2016 Audi. I also went AutoBuy yesterday and they offered me $19,00.00. I sold my car to AutoBuy and will never deal with CarMax. Huge price difference CarMax is a rip-off......buyer beware!
RecommendedOur salesman was Fred, he was wonderful and professional..kept telling that all they want to do is make us happy!! Carmax in Tallahassee out did any dealership we have ever been to! Customers forever!0
RecommendedTook longer than I would have liked to get finished due to slight miscommunication but got what I needed in my budget. Still need to finish the registration process but everything takes longer in the Coronapocalypse. My sales associate Cesar was very helpful, friendly and knowledgeable.
Bought a car from this location a few years ago and had an AMAZING experience. Went in today to trade it in and was completely disregarded. Was told to make an appointment by calling a 1800 number instead of talking to the several sales people that were sitting around playing on their phones. Couldnt even be bothered to go over a few cars with me. I know things have changed with covid but clearly the people on today just didnt want or care about selling me a car. I wont be buying a car from here ever again.
RecommendedBritny was SO sweet and helpful. I had a lot of questions, since it was my first time buying a car. She had me all set in just a few hours.
Must not like making money very much. Called 5 times in the past two days waited on hold for thirty minutes each time. Was interested in purchasing a vehicle but not sure now since no one can even bother to answer the phone.
RecommendedThank you Rick and the CarMax team for making our car buying experience as easy as possible. Rick was very informative and patient. He answered any questions that we had. There was no pressure to buy anything and Rick genuinely wanted us to feel comfortable with our purchase. I would recommend CarMax to anyone looking for a quality used car. Thanks again Rick!
Frequently asked questions about CarMax
How is CarMax rated?
CarMax has a 4 star rating with 1,975 reviews.
When is CarMax open?
CarMax is closed now. It will open tomorrow at 10:00 a.m.
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