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Caplan Brothers Glass

4.0

About this business

Residential and commercial glass and aluminum door repair 

Location details

700 W Hamburg St, Baltimore, MD, 21230, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 4:00 p.m.
Tue7:30 a.m. to 4:00 p.m.
Wed7:30 a.m. to 4:00 p.m.
Thu7:30 a.m. to 4:00 p.m.
Fri7:30 a.m. to 4:00 p.m.
SatClosed
SunClosed
4.0213 reviews
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Sean Budd's profile image
Sean Budd 
4 years ago

Terrible customer service. They replaced a door window in my apartment but in thr process damaged the paint on the door. I asked if this would be fixed or compensated seeing that i would now have to paint it and I was told it was my problem now. Do not recommend waisting your time with getting a job done half assed. 

Nick McCall's profile image
Nick McCall 
5 years ago

If this is not an employee of yours, let me know. I am not afraid to admit when I am mistaken or wrong. However, if this is an employee of yours, well, does he represent the same ideas as your company? 

Business response:

The person in the picture nor the name belongs to anyone employeed at Caplan Bros. Please let us know if we can assist you with needs you may have. 

Melissa Russell's profile image
Melissa Russell 
6 years ago

Highly recommend! I live on the 21st floor in a condo. My window needed repair and several other companies would not touch it. One company would only replace the entire window, but I only needed a section fixed. The window was calked on the outside and it seemed impossible but Ricky handled it with ease and within minutes removed the glass. My new window is awesome and I couldn’t be happier! Thank you! 

Will Tell's profile image
Will Tell 
6 years ago

Work on honesty. Can't trust these people. Not like the old days when the company was run by the older generation. 

Sheridan Jones McCrae's profile image
Sheridan Jones McCrae 
6 years ago
Alex Gerstmyer's profile image
Alex Gerstmyer 
6 years ago

Gave them my CC info and faxed in signed proposal. Called a month later to get an update, they “had nothing from me”. When I said they messed up Brian tried to blame it on me. Told me I could wait the 6 weeks or go elsewhere, I paid more to go else where and you should too. 

Kristine Walsh's profile image
Kristine Walsh 
6 years ago

they have an awesome dispatcher 

Kristina Lee's profile image
Kristina Lee 
6 years ago

No customer service skills whatsoever and they blame you for any issues that arise. I guess the only reason they stay in business is because they are like one of a few companies that do this type of work. so unfortunate to have had to deal with them....and would STRONGLY NEVER RECOMMEND. 

Laura Karageorge's profile image
Laura Karageorge 
7 years ago

I am a property manager and called them in January to repair a door. I paid them over $900 before the repair was complete because they had done a good job for us in the past. It is now almost April and I am STILL waiting for the repair to be complete. No one has given me updates during this time! I reach out to them and NEVER receive a return phone call. I am still waiting and my repair is STILL not complete. 

Frequently asked questions about Caplan Brothers Glass

How is Caplan Brothers Glass rated?

Caplan Brothers Glass has a 4 star rating with 213 reviews. 

When is Caplan Brothers Glass open?

Caplan Brothers Glass is closed now. It will open on Monday at 7:30 a.m. 

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