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Caplan Brothers Glass
- Glass & Mirrors
- Baltimore, MD
About this business
Residential and commercial glass and aluminum door repair
Location details
700 W Hamburg St, Baltimore, MD, 21230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 7:30 a.m. to 4:00 p.m. | |
| Wed | 7:30 a.m. to 4:00 p.m. | |
| Thu | 7:30 a.m. to 4:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. They replaced a door window in my apartment but in thr process damaged the paint on the door. I asked if this would be fixed or compensated seeing that i would now have to paint it and I was told it was my problem now. Do not recommend waisting your time with getting a job done half assed.
If this is not an employee of yours, let me know. I am not afraid to admit when I am mistaken or wrong. However, if this is an employee of yours, well, does he represent the same ideas as your company?
Business response:
The person in the picture nor the name belongs to anyone employeed at Caplan Bros. Please let us know if we can assist you with needs you may have.
Highly recommend! I live on the 21st floor in a condo. My window needed repair and several other companies would not touch it. One company would only replace the entire window, but I only needed a section fixed. The window was calked on the outside and it seemed impossible but Ricky handled it with ease and within minutes removed the glass. My new window is awesome and I couldn’t be happier! Thank you!
Work on honesty. Can't trust these people. Not like the old days when the company was run by the older generation.
Gave them my CC info and faxed in signed proposal. Called a month later to get an update, they “had nothing from me”. When I said they messed up Brian tried to blame it on me. Told me I could wait the 6 weeks or go elsewhere, I paid more to go else where and you should too.
they have an awesome dispatcher
No customer service skills whatsoever and they blame you for any issues that arise. I guess the only reason they stay in business is because they are like one of a few companies that do this type of work. so unfortunate to have had to deal with them....and would STRONGLY NEVER RECOMMEND.
I am a property manager and called them in January to repair a door. I paid them over $900 before the repair was complete because they had done a good job for us in the past. It is now almost April and I am STILL waiting for the repair to be complete. No one has given me updates during this time! I reach out to them and NEVER receive a return phone call. I am still waiting and my repair is STILL not complete.
Frequently asked questions about Caplan Brothers Glass
How is Caplan Brothers Glass rated?
Caplan Brothers Glass has a 4 star rating with 213 reviews.
When is Caplan Brothers Glass open?
Caplan Brothers Glass is closed now. It will open tomorrow at 7:30 a.m.
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