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Capital Transmissions
- Auto Repair
- Garner, NC
About this business
Welcome to Capital Chrysler Jeep Dodge Garner NC\nReady to replace your current vehicle? Want to purchase your first new car? You've come to the right place.
Location details
200 Waterfield Ridge Pl, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
We brought our Jeep in for some recall work but upon leaving noticed that the rear camera was no longer working. There wasn't a problem with it when we came in. This may have been a result of the recall work or a mere conincidence. But the Sales Manager stepped up and did the right thing and repaired the issue at no cost to us. A testament to their customer service. Thank you!!
Business response:
Kimberly- Sounds like you had a quality experience from start to finish, which makes us very happy. Thank you for taking the time to write a review. We are thrilled to hear our team took care of you and your vehicle during your recall service. We appreciate your loyalty and business.
This place is a disaster. Every interaction is a mess. Can’t get part for recall. Get a part in and wait an hour to tell you that they received the wrong part. They don’t answer the phone. Told one dishonest fact after another. I like to patronize local vendors but they make it hard to do so.
Business response:
Hello John, Thank you for your honest feedback. I'm concerned to hear about the inconveniences you experienced. We strive to provide excellent service and I'm disappointed that wasn't the case for you. I'd like to speak with you and find out what I can do to resolve this for you. Please feel free to contact me anytime. Best, Barry Driver General Manager bdriver@capitalcjd.com 919-582-0202
I had a lovely experience buying my car here. Even though it was a busy Saturday, they worked hard to get me test driving my car as soon as possible. John, Tyler and Barry were so nice and extremely helpful.
Business response:
Rachel, Thank you for taking the time to write a review. We are ecstatic to hear John and Barry were there to assist you in the process. We appreciate your loyalty and business!
Business response:
Billy, Thank you for the five-star review!
Had a great experience with the service department. My service advisor Greg Finkelstein was very efficient and all services were done in a timely manner. Would highly recommend.
Business response:
Thank you for the five-star review, Mary! We are happy to hear that Greg created a pleasant and efficient service experience for you. We appreciate your recommendation!
Extremely slow regardless if you have an appointment or not, and terrible customer service.
Business response:
Alex, I am discouraged to hear that you were not satisfied with your recent service experience, and would like to connect with you at your soonest convenience to learn more. Our customers are our top priority, and I regret that you feel like you have been treated otherwise. Please feel free to contact me so I can resolve any concerns. I appreciate your time. Best regards, Barry Driver General Manager bdriver@capitalcjd.com, 919-582-0202
It was very good. Not what I was expecting, price wise but they worked with me and gave me options for needs to be done in the future. I will come back as I was pleased.
Business response:
Thanks for the great review, Susan! We're glad to hear our team worked with you to find options that met your needs. We're looking forward to seeing you again in the future!
Business response:
Thanks for the stars, Amy! We're glad to see you had a positive experience!
Great car buying experience. Isaac, Rodney, and the rest of the staff were very patient and helpful. I would recommend anybody that wants to buy a new car and experience great customer service to check it out. Great job guys!!!!!!
Business response:
Thanks for the five-star review, Deidre! We're glad our team provided you with the excellent customer service you deserve. We appreciate the recommendation and hope to see you again!
Frequently asked questions about Capital Transmissions
How is Capital Transmissions rated?
Capital Transmissions has a 4.3 star rating with 282 reviews.
When is Capital Transmissions open?
Capital Transmissions is open now. It will close at 8:00 p.m.
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