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Capital Mortgage Services
- Mortgage Lenders
- Lubbock, TX
About this business
Specializing in: - Real Estate Loans - Loans - Mortgages
Location details
4212 50th St, Lubbock, TX, 79413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Outstanding service and professionalism. I must mention ******* and **** both of these women went above and beyond to help me they are extraordinary professional people who are willing to help the customer always kept in contact every step of the way I have been with this company for years they have always been understanding through rough and good times thank you all for your kindness and professionalism.
I have been with Capital Mortgage for years now and they are the best! The one thing that had turned it around for myself and husband is when I started talking to Natasha ******** in Loss Mitigation. She is the sweetest person and very understanding! I have been talking to her for some years now and the thing is she has become a friend not just a contact person with Capital Mortgage. I can talk to her a out any and everything and never feel like I'm being judged. If it wasn't for her I probably would have found another Mortg... read more
Awes ****** is a very good and hard worker he will call me two to three times a week just update me with what's going on with my mortgage if more people was like Awes Gorges things would be better I am so glad I work with Awes and if I need to remortgage my house again I will look for this company if Awes Gorges is still working there good luck in the future my friend you are the best that I had in a long time thank you again for everything your hard work made me and my family very happy
This is by far the WORST company to deal with, well if you can deal with them. You can never get them to answer calls, email or even the message system on their website. If you do finally get a real person they never follow through with what they tell you they will do. I have been trying to refinace my mortgage loan to get away from this company and they are making it impossible because they will not answer to even receive the payoff of my loan. I have already had to reschedule my closing because of them. PLEASE do not use t... read more
My mortgage was sold to them and they don't support account management platforms like mint.com... clearly this is a small, low tech operation but the mortgage management service they use DOES support mint.com... they just need to turn it on. I plan to refi away from them asap.
Business response:
We currently service approximately 20,000 customers and we have received one request to integrate with "mint.com". Though this seems to be a useful app, mint.com has made no effort to solicit our company to meld an integration with their product and our servicing technology FICS. This app is used to allow individuals to budget, track finances, investments and over all net worth. We understand that most consumers largest monthly payment is their mortgage payment. This is why the mint.com app allows for the ability to manually... read more
Lousy, customer service. I keep leaving messages which are not answered. It would take 5 minutes to answer my question but it no call back.
Business response:
Good Morning Mr. Williams, I apologize you had a negative experience with our company. During the height of this ongoing Pandemic, we are experiencing a higher than normal call volume. We are working tirelessly to get back to all our consumers in a timely manner. If you continue to have any further issues, please don't hesitate to reach out to me at favian@capitalmort.com
I am giving one star because I am not able to give them a negative star. Horrible company. I can never get through to anyone on the phone. They are incapable of returning calls as well, but great at charging late fees. They do not care about their customers at all. Worst, most unprofessional company in Lubbock Texas. I have lived here all my life. This company acts as if they are royalty in Lubbock, but does nothing to keep their customer service level even close to telemarketers in third world countries.
Business response:
Good Afternoon Ms. Kaiter, I apologize you had a negative experience with our company. The ongoing pandemic has severely increased our call back volume. The satisfaction of our consumers is priority, please allow us to regain your confidence in us. If you have any further issues please feel free to contact me directly at favian@capitalmort.com.
The monthly payment coupons come late for us in California. I pay timely by using the previous month's coupon and writing the current month on it. I haven't even received February's coupon yet. If you send an email, it is to a generic address, probably the front desk, not an officer or manager. I sent two or three emails, asking them to mail me the coupons a week earlier, like Bank of America and Wells Fargo do; finally got an email back from somebody, asking if I still needed help. I responded right back, and got no answer ... read more
Business response:
Good Morning Ms. Vairo, we apologize you had a negative experience with our company. Our statements typically go out after a payment has been made. If an account is paid ahead, this might alter the statement distribution. We are working to fix this and have a more streamlined application. Please allow us to regain your confidence. Our consumer satisfaction is our priority. If you continue to have any future issues, please fill free to reach out to me directly at favian@capitalmort.com.
We are continuously having problems, the statements are a month by month if they will show up, and now I was told they had a computer glitch (which they continually have, they need a new IT guy) that our statements have not been printed yet and the payment is due in 6 days...I will never recommend this company to anyone...even people I don't like....
Frequently asked questions about Capital Mortgage Services
How is Capital Mortgage Services rated?
Capital Mortgage Services has a 3.3 star rating with 325 reviews.
When is Capital Mortgage Services open?
Capital Mortgage Services is open now. It will close at 5:00 p.m.
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