This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Capital Mortgage Services
- Mortgage Lenders
- Lubbock, TX
About this business
Specializing in: - Real Estate Loans - Loans - Mortgages
Location details
4212 50th St, Lubbock, TX, 79413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I needed to make an adjustment to my monthly payment. I logged into the website and there is not a way to do this. I tried calling their number from the website but was placed on hold for 30 minutes and forced to leave a voice mail. I also tried their chat but it is not working. Their website also lists a notice that accounts need to re-registered for their new portal, but this also is not working. My home mortgage was sold to them after a year or two, and I set up payments and have not done anything else with them until tod... read more
Accurate fast **** a service always a pleasure to deal with.
Capital mortgage really works with you , during your good and bad times they are AMAZING. They work with you to get you back on track.
Excellent customer service and responsiveness!! Provided timely and helpful response!
Every time I have an issue or a need, I can always speak directly with a customer service representative and they always help. Even the chat feature on the website is very helpful. Businesses could you Capital Mortgage as a role model for customer help.
Business response:
Good Afternoon ****. Thank you for your 5-star review and kind words. We truly appreciate your business and are glad to know you had a positive experience with our customer service team. I will pass this along to that department. If you have any future questions, please don't hesitate to reach out to us.
I wish I would have got my agents name she was a delight and so helpful!
I called ******** regarding a check payment(mailed on 1/23/24) for our February house note that hadn't cleared our bank. She checked with the payment center, who verified the check was received today. I requested to set up Auto Bill *** for future payments with our payment overage to be applied to principal, which she did for us. ******** understood our concerns with the Texas snail mail. We rarely receive our house note before the due date of the 1st of each month. And, we always mail our payment the day after we receive th... read more
Capital Mortgage is a 10 out of 10. My ************* did not indicate property taxes were to be paid with my loan. It was 1 1/2 years into my mortgage, and I figured this out. They paid my taxes, and added an additional monthly *** on my payment to get this paid back to them.
They were the best at helping us get a home! Very very helpful. I trust them totally
Frequently asked questions about Capital Mortgage Services
How is Capital Mortgage Services rated?
Capital Mortgage Services has a 3.3 star rating with 325 reviews.
When is Capital Mortgage Services open?
Capital Mortgage Services is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com