Capital Kia

Dominga M 

on BBB

2 months ago

most awful experience ever! i bought a car from here in 2022 and traded in for a 2025. my experience the second time was a disaster. the guy filled out my paperwork wrong and when i realized it needed fixed i called and called only getting the response of were selling other cars and were short staffed so we cant help you today i had to go in and talk to the manager in order to get all of my paperwork fixed, 3 weeks after buying the car and the finance guy admitted my paperwork had been sitting there with nothing being done t... read more

Nadine E 

on BBB

3 months ago

bought a brand new *** from here and was told to leave a good review for a free tank of gas. after i left my review i received nothing and the salesman, Dakota, ****** every call. i was told that the dealership would file my registration for me, a year later i get pulled over for failure to file registration i came up after i revived a ticket and the manager said he had NO records from when i bought my car and that he cant do anything. tried to cancel my warranty as well and the refused for 3 weeks until i had to come up in ... read more

larry f 

on BBB

5 months ago

On 9/ 27 had a problem with my *** 2020 told leave car and would check problem within two days had to go get warrantee information from car dealer thought my car would be work on and problem dissolved have gotten no information on car being worked on and/or fixed its been about three weeks without loaner hard getting to work just would like to know how long when car will be ready its putting a strain on my job /personal livelihood. HELP 

larry fraley 

on BBB

5 months ago

On 9/ 27 had a problem with my *** 2020 told leave car and would check problem within two days had to go get warrantee information from car dealer thought my car would be work on and problem dissolved have gotten no information on car being worked on and/or fixed its been about three weeks without loaner hard getting to work just would like to know how long when car will be ready its putting a strain on my job /personal livelihood. HELP 

Gracie W 

on BBB

6 months ago

This is my 5th. *** purchased from this car dealership. The salesperson **** told me his general manager had decided not to take my 2018 *** ******* on trade in. They stated to me to give the *** back to ************** as a surrender and take the 7-year hit on my credit. They also said with my income, I would not be garnished. On 7/6/2024 approved me for a lone again with ************** for a 2022 *** ********* This has been my 5 purchase of ***'s from this dealership. I do not want to take the hit on my credit for 7 years. ... read more

Darly W 

on BBB

a year ago

I think this company is ripped off and they're rude and they do not respect people and their rights to have the finance car and they do not let you have any choice of your pick up any car either. They will not fix anything that you ask them to fix and if so, they will leave you out in the streets with nothing, and still have your money. I think that this company right here is no good. They have a car that they finance me that the engine went out in 3 months after I had called them went in there and asked them several times T... read more

Steven A 

on BBB

2 years ago

I brought in my car for what I thought was a possible suspension problem. The dealer said I needed to replace suspension parts that would cost $1900. They submitted a warranty claim to *** but they denied it. By the way, the *** parts only cost $700 online. With labor this isn't more than a $1000 repair. I brought the car to a friend's performance shop. We inspected the suspension together only to find there is nothing wrong. The parts in question nearly looked brand new as the car was only 2 years old. No wonder *** denied ... read more

Tracy B 

on BBB

2 years ago

I purchased my car about 4 months ago. My car has had problems ever since. My car has been at Capital kia for a month. I brought my car in for a scheduled appointment to be fixed on Thursday may 19th, 2022. I was told they would have to keep the car until Monday. I asked if they would be able to lend me a car until then, and I was told they have none available even after I explained that I lived 2 1/2 hours away. Despite finding a way home,the car was not done on Monday because they didn't even know what was wrong with the c... read more

Craig L 

on BBB

2 years ago

I reached out to capital Kia to find a resolution or a fix to the problem with ***** being stolen. I asked the dealership if they would be providing steering wheel clubs To help deter theft of my **** Was told by **** the Manager the only option I had is to trade it in for a newer model **** I would like to know if *** has any plans to fix the flaw in their steering columns. This has led to the depreciation of my car's value and possibly raise in cost of my insurance.