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Capital Kia
- Car Dealers
- Columbus, OH
About this business
Location details
3445 Morse Rd, Columbus, OH, 43231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
terrible experience, i was looking at a 2018 kia optima and was scheduled for a test drive today 9/28 and they even called me to confirm i was coming and when we showed up up to the dealership said the car was sold last night on 9/27 and wasted time then we looked at another kia we were interested in and i was pre approved for and when i went in they said they couldn't get me into it and tried to offer me a higher loan for 18k-22k and tried to pressure me into a $500-700 car note then we asked if they could jump our car and ... read more
I recently visited the *** dealership and had the pleasure of working with Madhi. From the moment I walked in, his warm and welcoming energy made me feel at ease. He never rushed me into making a decision and took the time to understand what I was looking for. His patience and attentiveness stood out as he presented options that truly aligned with my needs. Madhis personable approach made the experience enjoyable, and I never felt pressured at any point. I tend to be indecisive, but his calm demeanor made me feel comfortable... read more
Dear Better Business Bureau,I am writing to formally file a complaint against Nalley Kia regarding unresolved service issues with my 2015 Kia ********** July 25, 2025, I brought my vehicle in due to the traction control light, *** light, and brake lights illuminating on the dashboard. Nalley Kia performed two diagnostic tests and claimed the issues were repaired. However, the brake lights remained on even after service completion on August 2, 2025.On September 16, 2025, my husband returned the vehicle to Nalley Kia as the is... read more
Business response:
******, we sincerely apologize for the ongoing frustrations and repeated inconvenience you have experienced with the service of your 2015 **** We understand how stressful it must be to be without your vehicle for an extended period of time, especially when multiple visits and diagnostic tests have not resolved the original issue. We will be reaching out to you directly to provide clear updates, confirm next steps, and ensure accountability moving forward. We also want to apologize for any unreturned calls or miscommunication... read more
Bought a used ******* Palisade and specifically asked about issues with the engine. Was told to buy a warranty because itll cover any issues! Just over a year later and its burning oil like crazy. Started with them checking it over and they confirmed its burning oil but they wont do anything to assist. Repeatedly push me off to ******* and basically say not their problem.
PLEASE PLEASE PLEASE Read the negative reviews regarding their customer service after the fact. They NO longer care about the customer after the ink is signed. As an ****** Business Owner, I would never treat my customers the way I've been treated today. IF you do decide to buy a car from them, make sure to have everything completed before you sign the final contract and don't buy the Friends and Family add-on they try to sell you, it is so much cheaper to get them done elsewhere.
This dealership owes me money. For 6 months Ive been getting the run around. No return calls and not answering my calls. All I want is my money. After they get your money, they treat you like sh**!!!!! Thoroughly disgusted. I will not recommend ANYONE to purchase here. Deplorable This review claims the dealership owes money for 6 months, yet provides no details to support the allegation. I personally handle all customer complaints directly, and no such matter has ever been brought to my attention. I find it highly unlikely a... read more
I purchased a ******* from Courage Kia in November 2024. By the time I took it in for my first oil change at 97k the oil lamp sensor was not working properly. The car was also using a lot of oil(3 quarts in 1000 miles. I have had 2 oil consumption tests done by ***** ********* ******* because Courage Kia said it was a known issue that needed to be handled by *******. After 2 months and $1400 worth of tests and maintenance I was told I needed a engine cleaning which is not covered by the extended warranty because it is suppos... read more
I went to the Daytona Kia dealership looking to trade my car in but I didn't necessarily need a new vehicle but the salesman insisted I get the 2025 K4 which I did,we discussed the prices and agreed on a monthly payment price,he handed my correct information to finance..I traded my vehicle in because they were doing a $6,000 push pull or drag,after signing all my documents I was told to say I put a certain down payment amount that I didn't actually do. I get my vehicle and late on while checking my documents i discovered the... read more
Very good, but I wish we had reviewed details further together. Since I was looking at similar trucks, I lost or got confused with the difference in options in the trucks. Which makes me disappointed in my purchase/ experience with *** dealership. Thank you for sharing your feedback. Were glad to hear that you had a good experience overall, but were truly sorry to learn that the details of the truck options werent reviewed thoroughly enough. We understand how important it is to feel confident and informed when making such a ... read more
Frequently asked questions about Capital Kia
How is Capital Kia rated?
Capital Kia has a 1 star rating with 13 reviews.
When is Capital Kia open?
Capital Kia is open now. It will close at 8:00 p.m.
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