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Capital Buick Pontiac GMC
- Automotive
- Montrose, VA
About this business
Established in 1975, Haley Buick GMC is a family-owned and operated automobile dealership that sells and services new and pre-owned vehicles. Its new inventory includes the Enclave, Canyon, and the Sierra. The dealership s pre-owned inventory includes models from Jeep, Ford, Nissan, Dodge, Saturn and Mazda. Haley Buick GMC offers financial assistance through third-party lending institutions. It maintains a service department that provides brake repair, oil change, wheel alignment, maintenance and replacement services. The de... read more
Location details
5500 S Laburnum Ave, Montrose, VA, 23231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Haley GMC service department is the absolute worse when it comes to customer service. Richard was full of excuses versus taking ownership for failing to provide customer service. Dropped my truck off at 9am and at 5pm they still were not done with and oil change and fuel filter change and to check a problem. They don’t care about anything once you buy the vehicle.
Bad customer relations from Ty Baskersville
Business response:
Matt, we are sorry to hear about your experience with our team. We would really appreciate the opportunity to speak with you directly regarding this matter. Can you please private message us a phone number to reach you at? Thank you.
RecommendedI went in for an oil change and tire rotation. they were friendly had a quiet roomy waiting room and even had an enclosed play area for my 1yr old and as a mom I appreciate they had a baby changing table in the women's room! the wait wasn't long and the employees are very consistent! I highly recommend them!!
Business response:
Thank you for sharing your experience with us, Azia! We are happy to hear that our service department was able to provide you with what you needed. We look forward to assisting you with future vehicle needs :) Have a great week!
I went in for an oil change and tire rotation. they were friendly had a quiet roomy waiting room and even had an enclosed play area for my 1yr old and as a mom I appreciate they had a baby changing table in the women's room! the wait wasn't long and the employees are very consistent! I highly recommend them!!
Business response:
Thank you for sharing your experience with us, Azia! We are happy to hear that our service department was able to provide you with what you needed. We look forward to assisting you with future vehicle needs :) Have a great week!
Haley is the absolute worst dealership to do business with. The service department specifically is a absolute joke personnel acts like they are doing you a favor for working on your vehicle. I have used Haley several times and left aggravated each time but after my most recent visit I will NEVER return. I brought in my 2008 Chevrolet Impala SS for a simple tire to be patched due to a nail. When I arrived to pick it up I found a scratch on the wheel as well as a red valve stem cap. After addressing it with the worthless servi... read more
Business response:
Austin, we sincerely apologize that you did not receive the level of service from our service department that you anticipated and that we strive for every customer who enters our dealership to receive. We would love the opportunity to make this right. Please reach out to our General Manger, Bill Sigler at bsigler@haleyauto.com
Just an oil change... 5hrs!!! Really! And No call when it was done... Wasn't the 1st time; Some Service... No Stars
Frequently asked questions about Capital Buick Pontiac GMC
How is Capital Buick Pontiac GMC rated?
Capital Buick Pontiac GMC has a 4.4 star rating with 1,227 reviews.
When is Capital Buick Pontiac GMC open?
Capital Buick Pontiac GMC is closed now. It will open at 9:00 a.m.
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