Canyon Resort at Great Hills

LaMern C 

on BBB

2 years ago

I am a current resident at renaissance apartments and Ive have mice, ants, and ***** issues and Ive only been here 2 1/2 months shy of a year now. Ive also experienced plumbing issues in my tub where the pipes left black and brown debris behind. I came home some months back to witness my bathroom wall completely knocked out without my acknowledgment. I feel like ** being over charged for rent I was promised money off on my rent never received that. The ***************** in front office even accused, me of bringing rats, roac... read more

LaMern C 

on BBB

2 years ago

I am a current resident at renaissance apartments and Ive have mice, ants, and ***** issues and Ive only been here 2 1/2 months shy of a year now. Ive also experienced plumbing issues in my tub where the pipes left black and brown debris behind. I came home some months back to witness my bathroom wall completely knocked out without my acknowledgment. I feel like ** being over charged for rent I was promised money off on my rent never received that. The ***************** in front office even accused, me of bringing rats, roac... read more

Allegra W. 

on BBB

2 years ago

I am a current resident with this property and I regret moving here whole heartedly. The property staff does not answer the phone, nor respond to emails. I've even physically went to the leasing office multiple times and I've just been getting the run around. I moved into my unit Oct. 15th 2022 and was provided with no heat for 3 months. It took almost 3 months for the management to even fix the heat in my unit. After finally speaking with the property manager last month the property agreed to taking a certain amount off of ... read more

Allegra W. 

on BBB

2 years ago

I am a current resident with this property and I regret moving here whole heartedly. The property staff does not answer the phone, nor respond to emails. I've even physically went to the leasing office multiple times and I've just been getting the run around. I moved into my unit Oct. 15th 2022 and was provided with no heat for 3 months. It took almost 3 months for the management to even fix the heat in my unit. After finally speaking with the property manager last month the property agreed to taking a certain amount off of ... read more

Laurie B 

on BBB

3 years ago

There is an apartment manager named *************************** who has been very unprofessional and disrespectful to our son with disabilities, and to us (the guarantor). She has repeatedly yelled and accused our son of causing a leak. She had him move out for a week to fix it, and as he came by to drop his cat off a few hours early, yelled at him again for doing so. I have contacted the owners of this property, and will be filing a complaint with the property management company, BBB, and HUD. It is wrong to treat people li... read more

Laurie B 

on BBB

3 years ago

There is an apartment manager named *************************** who has been very unprofessional and disrespectful to our son with disabilities, and to us (the guarantor). She has repeatedly yelled and accused our son of causing a leak. She had him move out for a week to fix it, and as he came by to drop his cat off a few hours early, yelled at him again for doing so. I have contacted the owners of this property, and will be filing a complaint with the property management company, BBB, and HUD. It is wrong to treat people li... read more

Teri S 

on BBB

3 years ago

I signed up for the rent to own online. I received absolutely nothing for it. But I went to cancel the subscription there's nowhere to cancel the subscription. I've been trying for 4 months to cancel the subscription to no avail. So they keep digging in my car for $70 a month for absolutely nothing. And noway to contact them. Making my card every single day. I don't dare put any money into that account. Like I said I can't even contact them. 

Teri S 

on BBB

3 years ago

I signed up for the rent to own online. I received absolutely nothing for it. But I went to cancel the subscription there's nowhere to cancel the subscription. I've been trying for 4 months to cancel the subscription to no avail. So they keep digging in my car for $70 a month for absolutely nothing. And noway to contact them. Making my card every single day. I don't dare put any money into that account. Like I said I can't even contact them. 

Teri S 

on BBB

3 years ago

I signed up for the rent to own online. I received absolutely nothing for it. But I went to cancel the subscription there's nowhere to cancel the subscription. I've been trying for 4 months to cancel the subscription to no avail. So they keep digging in my car for $70 a month for absolutely nothing. And noway to contact them. Making my card every single day. I don't dare put any money into that account. Like I said I can't even contact them.