California Sunset Escrow

REO Agent 

on Citysearch

15 years ago

Friendly and Excellent-Tremendously different than reviews – I was so nervous about my escrow, after reading about this company online last month. I have been an REO agent for many years, this was my first listing with this particular bank. The bank chose this company in the contract. I spoke to other agents in the area and had heard that there was a tremendous improvment in the service at this escrow company, but was still unsure of what to expect. I was pleasantly surprised. The escrow officer was terrific. She took my cal... read more

Bayarea09 

on Citysearch

16 years ago

Worst escrow company ever in my 7 years of real estate career. – This company is horrible in customer service, everyone there is very rude. The receptionist is rude, they treat us like second class citizen as if we were begging for money. We have to open escrow, not by choice. But because of the seller's choice/bank owned property. I have sent the escrow officer Kelly numerous emails, to request that she refunds my client deposit check. This was since Friday and I have not heard back from her via email/phone call. NOTHING. I... read more

jmparsons 

on Citysearch

16 years ago

The glowing reviews HAVE to be phony. This is the worst experience with escrow I have ever had. – I have been involved in a transaction with these people for over two months. In fairness, the delays were initially attributable to the lender (we are mortgage brokers), but we have had a very difficult time working with them from the beginning. They don't return calls, voice mails or e-mails, and when we are finally able to talk to a live person, she is typically rude and unhelpful. She often says that she is busy, and has othe... read more

frustrated123 

on Citysearch

16 years ago

BEWARE . . . – If you have a choice, save yourself the frustration and use another company. My experience was horrible and all of these previous reviews were all too familiar. This company has extremely poor customer service, no customer relations, and questionable business practices. If you are like me and found these reviews by accident when trying to find the person responsible for this company - it's probably too late. All that I can recommend is that you thoroughly review the work they do, perform a good deal of the wor... read more

ListingAgent 

on Citysearch

16 years ago

Excited about the new staff and service – I have been thoughly shocked by the change in service and friendly staff. They have obviously read the reviews and management has done their job to change the problems. I have had problems on a few escrows but recently everything seems to have changed. I'm getting return emails and phone calls. The phone doesn't ring busy, they now have voicemail and I even got a return phone call. today from the person working on my file. The staff has been very friendly. I got my check from my last... read more

bcdesign101 

on Citysearch

16 years ago

Give Them Another Chance – After several attempts to have a small escrow problem resolved, I e-mailed Karen Stout, President of California Sunset Escrow. She replied immediately, took care of the problem, and apologized for the delays. 

EBI1 

on Citysearch

16 years ago

The worst escrow company that I have ever worked with. – Open heart surgery would be easier than working with these people. Monkeys could be trained to do escrow better than them. Two weeks to get the correct docs signed and still over charged buyer $1300. They were not willing to fix the double charges until seller called and told them they were wrong and they had to fix it. Didn't call for a week to say there were still conditions to be signed. They just don't care. Don't use them unless you like horribly service. 

buyersagent1 

on Citysearch

16 years ago

LOOKIN TO GET PAID IT ISNT GONNA HAPPEN ANY TIME SOON – IF YOUR A BUYERS AGENT YOU NEED TO MAKE SURE YOU WRITE IN THE CONTRACT THAT YOU WRITE UNDER TITLE ANY RELIABLE COMPANY EXCEPT FOR CALIFORNIA SUNSET ESCROW. IF THE BANK OR BUYER SAYS THEY WANT CALIFORNIA SUNSET ESCROW YOU REALLY NEED TO FIGHT FOR ANY OTHER ESCROW COMPANY. IT HAS BEEN OVER 2 WEEKS SINCE MY ESCROW CLOSED AND WE HAVENT EVEN HEARD FROM THEM WHEN YOU CALL YOU GET A RECORDING AND THEY TELL YOU TO EMAIL THEM AND THERE WEBSITE IS NOT VERY USER FRIENDLY AND ON TO... read more

uliana 

on Citysearch

16 years ago

The worst ESCROW company in the world – We had all cash transaction that suppose to be fast and simple. We couldn't get the ESCROW docs for 3 weeks from anybody in the ESCROW. They even don't have voice mail and you are getting all the time number is busy.