Caesars Palace

Jeffrey S 

on BBB

3 years ago

Caesar's Palace advertises Caesar's rewards program and adds an additional level to Veterans. I have been waiting for 5 months for my reward TIER to be increased. They do not immediately increase the TIER while on the property and claim that it is a computer issue. What computer system are they using that customer service cannot properly upgrade reward TIER to allow for immediate comps while on the casino property. Don't advertise a reward package that you cannot provide. Maybe MGM can do better with Veterans. 

Kristine L 

on BBB

3 years ago

If you are considering staying at this property...DON'T. I booked 3 rooms for my family vacation months in advance (by calling into the property and booking over the phone with their reservations specialist) . I had issues attempting to book at their pool- sent emails and left voice messages- nothing. I even tried to get in contact with the corporate office, still nothing. I stupidly continued forward with the hotel, because.... this is Caesar's Palace right????!! Wrong wrong wrong- When I arrived to the property with my chi... read more

Glennis B 

on BBB

3 years ago

I had a reservation's conjoining rooms both with King beds. Upon arrival only one of the rooms were ready. Which was fine we were early. At the desired check in time I was told the send room wasn't usable it had issues with the carpet. I was reassigned to another room. The room and two Queen beds not a King. I was getting into the bed and cut my ankle on an object stick out from the mattress. I called the front desk for bandages and alcohol wipes, I am a diabetic. The phone run about 20 times before I hung up and called secu... read more

Jahmod W 

on BBB

3 years ago

i was hired by caeser's palace resorts & casino in Las Vegas. job position offered contingent the background check & drug screening past. if both past then the contract is now valid right? so while waiting for the process i purchase my flight right after my drug screening which was last after the background check was completed. i'm in Las Vegas and for the past week. i have got no response from them. finally i'm told that the rescinded their job offer. The Human Resource Manager allowed my manager to breach our contract beca... read more

Saeed T 

on BBB

3 years ago

The worst customer service experience with Lucero C******* E-communications/Billing Lead Specialist. She definitely needs more training. 

Michele A 

on BBB

3 years ago

We are both essential workers and were really looking forward to a nice stay. We could not access rewards, they were short-staffed everywhere (we heard multiple times), there more than one errors in services, front desk does not answer phone, nor is there concierge. We left a credit card for incidentals and then we're told it was entered in error revering it useless - we just wanted a drink at the pool and could not get it fixed as after several calls they did not answer. Room was comfortable, but it seems like all Caesar's ... read more

Crystal T 

on BBB

3 years ago

I wasn't happy, I stayed for 5 days. Paid over 900 dollars. Then got charged for another 230 dollars and holding another 500 dollars which I don't think I got back. I got there and went to the restaurant that is open 24 after driving for 26 hours. The bartender was super rude, was asking just questions, was there a drink special and he ignored my question walked away and came back and asked if I was ready to order. The prices was outrageous in my opinion for 16 dollars a shot. Fwi I never go out of town, I got 3 kids and spe... read more