This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Caesars Palace
- Other
- Paradise, NV
About this business
Caesars Palace Hotel Casino was opened in 1966 on The Strip, and is the granddaddy of Vegas elegance. The 129,000-square-foot (11,984-square-meter) casino has the latest video and live games. You can find slot machines here that take up to USD500 tokens. There are several restaurants, including Sushi Roku, Restaurant Guy Savoy, Wolfgang Puck's Spago, and Rao's. The Laurel Collection rooms in the hotel offer extensive amenities including a private valet entrance, and direct access to the Garden of the Gods pool. You can also ... read more
Location details
3570 S Las Vegas Blvd, Ste 1, Paradise, NV, 89109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I attended the Innovative Schools Summit July 2022, at the Caesars Palace, and the services were deplorable. On my day of arrival, July 6, a sewer stench permeated in the hallway leading to the elevators to The Palace and lingered in the air of the tenth floor. Unfortunately, the next day, July 7, the pungent smell was in my room. After lapse time, the smell became stronger. Hence, I called the front desk to make a report of the smell. The representative, shared someone would report to spray the room. The smell continued to ... read more
Business response:
Hello Ms. ******* I am truly sorry to hear of the inconvenience you experienced with the sewer smell. We show that this has been addressed by management and compensation provided. Please contact the Front Desk management if you need any further assistance. We hope you enjoy the rest of your stay, Sincerely, Tara
It was my first time in vegas and caesars palace which a recommendation by a friend . I was so disappointed with being put up in the forum which was dated, has broken glass in the lifts and the room had no usb phone chargers . I spoke to the receptionist about this who was very rude . I want a refund or a refund on my resort fees .
Business response:
Guest contacted us through our website and is being assisted via that platform
On 4/30 at around 6:00pm I went to Vista Cocktail lounge. Sat down at the bar and put $ into the slot machine. I waited for about 10 minutes for someone to come and offer me a drink and had no luck. I finally waved a lady over and she quickly asked to see my id which I then handed her my Global Entry Card. The lady flashed a light on it. I continued to play, she came over and said, "what is this?" I replied and said "it's a Global entry card issued by U.S. Customs and Border Protection, this is the only form of id ive been u... read more
Business response:
Dear Christina, please accept our sincere apology for the inconveniences, disappointment and lack of service you received during your visit to Caesars Palace. The service you received (as described) was not in line with our service standards. Our staff is expected to be welcoming, polite, patient, and proactive. If a guest has a question and our staff doesn't know or is unsure of the answer, they are expected to help find a resolution. We take our guest service very seriously and to hear that not only an employee but also a ... read more
The reputation Caesar's Palace has is/was one of prestige and upper echelon, I am VERY disappointed in the expectations of the Cesar Rewards program for SALUTE card veterans. I spend over $10,000 last year in September and didn't get my SALUTE card as promised. I was given a gold card instead at the time I was there. I made a reservation at the Caesar's Palace and it was canceled by the overseas call center for 5/6/22-5/13/22. I called the customer service number and asked to speak with a manager and was hung up on twice. I ... read more
Business response:
Hello Mr. ****** members retired or active in the US military simply need to bring in their military ID to have their Caesars Rewards account upgraded to Platinum Status, this has to be renewed each year and must be done in person. There is no play required for the Salute Card. I was not able to locate a cancelled reservation for you in May, however I apologize for the inconvenience. We are looking forward to seeing you in May and thank you for your service. Yours truly, Tara
The reputation Caesar's Palace has is/was one of prestige and upper echelon, I am VERY disappointed in the expectations and the reality of your hotel. The hair on the shower AND the dirty toilet sealed the deal for me to never return and never recommend. Although the house keeping team came to rectify the cleanliness of the bathroom, the actual housekeeper YET AGAIN missed the hair, and I had to stop her from leaving to point the hair out AGAIN. The toilet had a ring around the inside and was also noted by the housekeeping m... read more
Business response:
Hello, this was handled at the property level and guest was compensated, thank you.
Non-existent customer service. The sports betting app in NJ formerly William Hill has suspended my account, gave no reason when doing so and have been trying to reach someone for days. No one answers the phone, chat room or emails. I have been trying to reach someone for over a week and want my almost $300 that I have in my account.
Business response:
Hello, there is a known issue with the Sportsbook app that we are currently working on. Due to this issue all the lines, chats and customer service teams are inundated with members questions. We do not yet have a time frame on when this will be fixed, however we hope very soon. Thank you, Tara
I had reservations at Ceasars on December 5 thru december 8th 2021; upon settling in the room, we found two hyperdmic needles and a cap eith drug residue behind one of the night stands. We reached out to the front desk, and was given a $200 room credit and a room change. I am still feeling some kind of way, because i believe Caesars slipped this situation under the rug, and controlled how i dealt with the credit.
Business response:
Hello and thank you for the opportunity to address your concerns. I am truly sorry to hear of the issues you had during your stay. It is our goal to provide the best service and accommodations to all our of guests, I am sorry this was not the case for you. I was glad however to see that the hotel was able to offer compensation. When the hotel offers compensation in the form of a credit, the credit can only be used at outlets owned and operated by Caesars Entertainment, the other outlets are leased, I regret the inconvenience... read more
As a resident, twice a year my husband and I get show tickets and visit the strip. As we are getting older, we wanted to have drinks and a later show so we booked a night at Bally's for an easy walk. Three days before there was a murder of a housekeeper and a shooting inside the casino Bally's. I thought about cancelling but then thought security would be tighter. I was so wrong. There was a party with at least eight people in the room next door that literally sounded like - screaming and yelling and banging - like a murder ... read more
Business response:
Mrs. M***** I sincerely apologize for the inconvenience you experienced with the noise disturbance from your neighbors. It is unfortunate when people take away from others having an enjoyable vacation. I'm sorry this kept you awake all night. I was glad to hear Security responded, however sorry you felt chastised. If you ever find yourself dissatisfied with noise, please feel free to request a manager's assistance right away so that we can ensure your complete satisfaction during your visit. We can contact Security for you a... read more
Caesar's Palace advertises Caesar's rewards program and adds an additional level to Veterans. I have been waiting for 5 months for my reward TIER to be increased. They do not immediately increase the TIER while on the property and claim that it is a computer issue. What computer system are they using that customer service cannot properly upgrade reward TIER to allow for immediate comps while on the casino property. Don't advertise a reward package that you cannot provide. Maybe MGM can do better with Veterans.
Business response:
Hello Mr. S*****, thank you for the opportunity to assist you with your account inquiry. Please allow me to apologize for the inconvenience in the upgrade of your account. If you will provide your status retired or active I will be happy to complete the upgrade. Additionally, comps are based on activity at the property, not Tier Status. I look forward to assisting you further. Thank you for your service! Tara
Frequently asked questions about Caesars Palace
How is Caesars Palace rated?
Caesars Palace has a 1.5 star rating with 30 reviews.
When is Caesars Palace open?
Caesars Palace is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com