Cabins for You

Kayla W 

on BBB

8 months ago

I have never been more unhappy with this stay. It is so gross. Our cabin is full of dust, there’s a dirty ring around our hottub, floors dirty, jacuzzi tub was dirty, had to clean it. Also the carpet smells like mold where the people come in from the hot tub real bad. I can’t believe this at all. They can do better after how much we paid. Latest thing we had access to a pool but can’t go in it because it’s so dirty and the employee said he wouldn’t advise us swimming in it. It was cloudy and green. No excuse for any of this 

Eric W 

on BBB

8 months ago

Terrible business, even worse customer service. We booked a large cabin for the four of us, we wanted to make it a memorable trip. They canceled on us when we were an hour out stating that there was safety concerns with the deck. They offered us three other properties to choose from that were half the size and far from comparable to what they charged me for. I guess I could have rested easy because they told me there wouldn’t be any additional charges for the sub par properties they offered… There was one we would have consi... read more

Brody R 

on BBB

10 months ago

I’ll start off by saying if I could give the customer service a 0/5 I would! reasons we rented this place was the view (it was over grown), hot tub, covered in thick dark green algae, and the pool table (sticky grimy and had stains all over it!) The biggest damper was the hot tub situation in which they would not compensate any money back for. dryer did not work, there what looked like dried boogers on pillows, hockey table cuts out, pucks are worn out, the checkers game had missing pieces washers were being used in place of... read more

Thermyn K. 

on Birdeye

10 months ago

My experience with Cabins for You "Paradise Mountain Retreat beyond disappointing; it was a nightmare. The cabins, built just two years ago, proved to be unfit for even the slightest rainstorm. On the very first night of my stay, as rain fell outside, water began pouring into my room from the ceiling. Despite what the supervisor, Nichole, claimed, this was not an isolated incident.As someone staying on the lower level, I watched in horror as my belongings, including my commercial drone and accessories, were ruined before my ... read more

Terry M 

on BBB

a year ago

I rented a cabin for spring break. The day before my arrival I was called and asked if I wanted to change or cancel my reservations. I said no as I had already flown to North Carolina where I was picking up my in-laws. They told me my cabin had something wrong with so the would accommodate me by giving me two different cabins to stay in over my 4 night stay. The first cabin was very nice. But after the second night I was told the other cabin would be ready early because I was moving with food and children. We had to wait ove... read more

George B 

on BBB

a year ago

Rented Cabin over Christmas - Dishwasher did not work, ice maker did not work, one tv was not connected, tub was clogged with hair, not enough chairs, and not enough dishes. Called office several times and sent emails, finally sent a person day before our departure and he could only clear clog (hair) not ours. Left us stoppers for sinks to wash dishes. Got a response from Cabins for You and it was SORRY and that was it. Did offer my son a credit for a future stay (they had to be kidding). Their response to our issues was ter... read more

Brett B 

on BBB

a year ago

Horrible Experience! Dirty Cabin! Never Again! Hiker's Hideaway We booked this cabin and upon arrival at our cabin, there were dirty dishes in the cabinet, food on the floor, the hot tub water was green and without chlorine, the air hockey table didn't work, there was a water bottle left on the banister, ripped felt on the pool table, a dirty pan left in the dishwasher and no dishwasher pods to wash the dishes. We have never had issues like this when going through other booking sites. I reported this all to Cabins For You up... read more

Sam P 

on BBB

a year ago

My family and I traveled for 5 hours to stay at the The Hanky Panky cabin in Gatlinburg TN. We got here at 3pm but check in time wasn’t until 4pm. We were told that the cabin needed to be inspected first before we were let in. So we drove around the town and came back at 4pm. Upon entering the cabin, specifically the Cabin located in Sevierville city, I immediately noticed the smell. When I opened the dishwasher it was full of dirty dishes and food. This was a huge disappointment. When speaking to the manager Paige, she was ... read more

Monica S 

on BBB

a year ago

My 7th year booking with this company and it will be last time. This company has erroneous finance practices and force consumers to sign a contractual agreement that they do not enforce. When balance discrepancies arise the contractual agreement is no longer use as substantial evidence. The contractual agreement shows total cost and applicable total paid and remaining balance however this company uses a separate financial tracking system that is not shared with consumer which due to the information being withheld from the co... read more