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Cabins for You

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3.3
640 reviews
|Cabinetry|Gatlinburg, TN 37738 United States

1441 Wiley Oakley Dr #1, #1, Gatlinburg, TN 37738 United States

(800) 684-7865

https://www.cabinsforyou.com/

Open now:8:00 am - 7:00 pm

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3.3
640 reviews
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Debbie C. review for Cabins for You
Debbie C. on BBB

25 days ago

03/01/2023, 02:56 AM
This management company does not Protect their clients when they rent houses that are unsafe. They are unresponsive to everything and will manage properties in any condition and deceive customers. Whiskey Ridge is a cabin that has no water pressure and unsafe water that trickles out. Faulty wiring, circuit breakers tripping with kitchen appliance use and mixed switches, it’s a fire hazard. Water floods lower bedroom, filthy place, only 2 of 9 TV’s work. Switches that spark, and turn on things in other rooms. Bottom floor has little heat. Decks are rotten…toilets are disgusting and not enough water to flush. Cabins for You could care less about this. They are greedy
Business Response:

Debbie, this is certainly not how we wanted you to spend your vacation, and we regret hearing about your poor experience. It is never our intention to mislead guests, and we completely understand your frustration. Having to deal with multiple maintenance issues, poor water pressure, cleanliness issues, and other inconveniences is extremely disappointing, and we cannot apologize enough. Our guests' safety and overall experience are among our top priorities, and we are disappointed that you were made to feel otherwise. While we wish we had known about all the issues you faced during your stay, we're grateful for your honest review. We have shared your experience and feedback with all personnel involved to ensure these concerns are addressed efficiently so that this doesn't happen again. Although we did offer to move cabins for you, we understand that would have been another inconvenience for you and your group. We, again, are so sorry for the troubles you all had to endure. We would love to serve you better in the future, as this is certainly not our standard. However, we understand your hesitation to trust us again. We hope this experience does not deter you from revisiting the Smokies for a more enjoyable and relaxing getaway, no matter where you choose to stay.

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Barry R review for Cabins for You
Barry R on BBB

2 months ago

01/20/2023, 14:54 PM
Be aware that in the Terms and Conditions, you agree to join a 'Club' when making reservations. Club membership is $14.99 a month for 12 months and you get billed each month for 12 months even if you cancel your membership. It is very easy to not notice you are agreeing to join this club as they don't make it obvious at all. I rent cabins several times each year but had never used Cabins for You before. I won't use them again because anyplace that sneaks these kinds of charges on people cannot be trusted. Too many other and better options out there.
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Barry R. review for Cabins for You
Barry R. on Birdeye

2 months ago

01/20/2023, 07:14 AM
Be aware that in the Terms and Conditions that you agree to join a 'Club' when making reservations. Club membership is $14.99 a month for 12 months and you get billed each month for 12 months even if you cancel your membership. It is very easy to not notice you are agreeing to join this club as they don't make it obvious at all. I rent cabins several times each year but had never used Cabins for You before. I won't use them again because anyplace that sneaks these kinds of charges on people cannot be trusted.
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Duste L review for Cabins for You
Duste L on BBB

3 months ago

01/04/2023, 02:11 AM
Terrible. We paid good money to get pool in the basement. Upon arrival the pool was freezing cold. The hot tub was almost empty. The sheets and pillow cases were filthy. Their was dirty socks in the bed. The pool never did heat up so we could use it. And the pool area was only 56 degrees! They want to give me a little credit to come back. Lol, I want some of my money back!
Business Response:

Duste, we can certainly understand how upsetting your experience must have been, and we're so sorry for the issues you endured. On top of cleanliness issues, dealing with a cold pool and an empty hot tub is certainly not how we wanted you to spend your vacation. We appreciate you bringing these matters to our attention immediately. While we do try our best to ensure any reported issues are rectified as soon as possible, we sincerely apologize that we were unable to address the pool temperature during your stay. We recognize that our original offer was not ideal. However, a member of upper management has spoken to the reservation holder with a revised offer. Again, we sincerely apologize for your disappointing experience and all of the frustrations caused. We would love to serve you better in the future, as this is not the vacation we strive to provide.

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Cathy M review for Cabins for You
Cathy M on BBB

3 months ago

12/14/2022, 02:04 AM
Cabins For You rented us Splash Mansion Pigeon Forge in Dec. 2022. The unit was not cleaned upon arrival, leaving us waiting in vehicles until 7:30 pm before we could checkin. We found roaches crawling and dead hard shelled bugs everywhere. Unit was dirty, cigarette butts were strewn about, smelled strongly of septic/sewage odors, beer cans and trash thrown onto outside grounds. Theatre room was non-functional and request from company for assistance was ignored, mold and mildew in bathrooms, no soap or toilet tissue in several of the baths, no mop, broom or vacuum in unit. Furniture was filthy and smelled of urine. Guttering detached from front of unit causing rain water to gush from roof in front of entryway. Drain in center of shower floor was recessed 1-2 inches causing a sprained ankle. Floors were so dirty children couldn't walk barefoot without black feet. I requested a mop and broom from Cabins For You. Rep showed up later with mop. Said they couldn't find a broom. We had to purchase a broom ourselves. We would have certainly found different accommodations had we not been a group of 26. It was absolutely deplorable. Can't believe we paid thousands of dollars for such a misrepresentation of "a luxury group cabin". Will not use Cabins For You ever again.
Business Response:

Cathy, we cannot apologize enough for your poor vacation experience, and we completely understand how upsetting the issues you encountered must have been. There is no excuse for inadequate cleaning, showers that fail to drain correctly, foul smells, missing cleaning supplies, pests, and more. Your experience is unacceptable, and we regret knowing this is how you spent your vacation. We genuinely appreciate you notifying us of your concerns. We shared your comments with all department heads for an immediate inspection of the property. We will address all the issues you have reported. While all of our properties are treated monthly for pests, unfortunately, sometimes they persist despite our efforts. We are so sorry you had to deal with this during what was supposed to be a time to create lifelong memories with your party. We're glad you could speak with a member of our management team regarding your experience and come to an agreeable resolution. Please be assured we're working diligently on an action plan to prevent this from happening again. We would love the opportunity to serve you better in the future, as this is certainly not our standard. We understand your reluctance to book with us again, but we hope your next Smoky Mountain vacation is more enjoyable, no matter where you choose to stay.

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Jessica W review for Cabins for You
Jessica W on BBB

5 months ago

10/31/2022, 01:03 AM
I booked a cabin called Simply Blessed from Cabins for You. I saw all the pictures and thought this cabin will be awesome for my family since it slept 10 comfortably with a discount. It was a dismal disappointment from the moment I walked in the cabin. A piece of furniture had been ripped and stuffing spilling out. The cleaning crew had left their cleaning rags and supplies on the kitchen table. The medicine cabinet was showing signs of previous occupants due to a lack of cleaning. The shower curtain had rust or mildew on it. The shower itself looked all dingy. Despite all these signs that should have made us run we thought we could make the best of it. Due to the poor lighting it took us a minute to discover the presence of black dots and rice like substance in the sheets on every bed. We googled and discovered those were signed of BEDBUGS. We were horrified. Though this rental agency gave us a refund after confirmation from the pest guy, we are still dealing with the aftermath of exposure. I looked on their website to see if a warning or disclaimer was out on this cabin as a warning to future renters. I discovered it was still up and available for rent with $300 more knocked off of the price. This annoys me because it makes it appear they knew about their infestation before I rented, since I too received a discount on the property, and they didn't care who was exposed to them. I hope there is something that can be done to assist future renters from honing through what my family and I went through on our trip.
Business Response:

*******, dealing with bed bugs must have been so upsetting. Not to mention, the cabin itself had cleanliness and maintenance issues. This is not how we wanted you to spend your vacation, and we completely understand how frustrating and uncomfortable this entire ordeal must have been. While we perform prevention treatments in our cabins regularly, unfortunately, a small percentage are affected by bed bugs each year despite our efforts. We are so sorry you had to deal with this during your vacation. After check-out, we had the property treated immediately, and an extensive inspection was performed following treatment to ensure this issue did not persist. We are grateful you brought your concerns to our attention right away, and we, again, are deeply sorry for this poor experience. Your feedback has been shared with all departments for further review to help us improve for future guests. We hope this inconvenience does not deter you from revisiting the Smokies, and most importantly, we hope your next getaway is more enjoyable, no matter where you choose to stay.

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Allison S review for Cabins for You
Allison S on BBB

5 months ago

10/28/2022, 04:03 AM
If I could give 0 stars I would. We have been searching for cabins for a family vacation in April for months. We stumbled across Skyriver Falls that still had "under construction" photos. The price was a little over budget but the amenities were amazing so we were going to make it work. Just for peace of mine I Personally reached out to confirm the price and that construction would be completed. I was told yes and the price was accurate. Fast forward to yesterday, I received a call stating the price was not accurate and I would need to either cancel my confirmed reservation or pay an additional $9000. This was not an option for our family and we are very upset. Had I not specifically asked to confirm I would not have been as frustrated... this is just bad business.
Business Response:

We truly understand your disappointment and frustration, Allison, and we are so sorry for the confusion. We understand this was beyond upsetting, and we absolutely hate this happened. While we offered you the alternate cabin options we had available for your dates, we understand that these properties did not compare to your original cabin, and the reservation was ultimately canceled. Our guests' experience is very important to us, and please know this is not a typical experience. We're working diligently to ensure this does not happen again. We cannot apologize enough for this inconvenience and the dismay it caused you and your family. Most importantly, we hope your upcoming stay in the Smokies is more enjoyable.

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Laura L. review for Cabins for You
Laura L. on Birdeye

5 months ago

10/19/2022, 06:18 AM
First of all the cabin sweet Annie has a beautiful view but there is no way 10 people could stay there I would not return due to a few problems I had too bring in paper products cause dishes was disgusting the rugs was not vacuumed well but I can vacuum and the reason why they wasn’t was cause the hose was completely stopped up I had to clean out the hose with a knife so that would explain why rugs was not vacuumed good. Water pressure was lost called in the am didn’t show up till 8 pm and water pressure built up enough to show running but could not take showers cause barely dripping the washer took 3 hours because of this and it sounds like it is gonna fall apart the dryer that is had to flip breaker so had to call and get that taken care of I have never paid this much for a cabin as I did here and I would never choose this cabin again my main disappoint was the dishes could not eat on them ( all dishes ) a few new pots do they was usable but nothing else due to all the stuff on them the photos below was after I washed them twice And scrubbed them they are a very bad turn off they offered to send housekeeping but I already went and spent 100$ on throw away cause I should not have had to have housekeeping there to fix something that should never had to be fixed cleanliness is what makes a kitchen cause you are cooking. Pool table is really to small of an area to enjoy pool and this was a reason I chose this cabin for the pool table and it was too hard for two people so if you are going with more than six people and to play pool I would look for a different cabin I spent good hard working money to have a nice cabin and was very disappointed except for the view Cabins for you in Pigeon Forge TN
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Tammy B review for Cabins for You
Tammy B on BBB

6 months ago

10/10/2022, 13:57 PM
We booked our first ever all family getaway at the end of March and were very much looking forward to the beautiful scenery and gorgeous cabin that we found - Sunrise Over the Smokies through Cabins For You. There were so many issues and we were extremely disappointed. For the money that was paid, these should not have occurred. First and foremost, there was no propane in the firepit on the balcony nor to the fireplace. We called and a work order was created, however, because it was a weekend, we were out of luck. The remote in one of the bedrooms didn't work, the dishwasher didn't clean the dishes, the cookware was disgusting, there were roaches, the sliding glass doors didn't lock and there were no screens. There was no cover on the light in the master bath, the bathroom door in the master suite would not stay open. The light above the stove didn't work. At almost $1,000 per night, unacceptable. I called to try to get a refund and I was supposed to have called in all of the little things, therefore, tough luck. I did call about the propane, but they would only offer a gift certificate on a future stay. Not going to happen. I declined. No way would I ever stay at any of these cabins again by Cabins for You or one of their affiliated companies. Only gave 1 star because I couldn't give a 0.
Business Response:

We are saddened by your disappointing experience, Tammy, and we can imagine the frustrations these inconveniences caused, especially with this being your first vacation together as a family. We are deeply sorry for the troubles you all had to endure. The cabin should have been appropriately cleaned and ready for your arrival. On top of that, you had to deal with a loss of propane for the firepit and fireplace, additional maintenance issues, and pests, which must have been so disappointing. This is completely unacceptable, as this is not the vacation we strive to provide. And to make matters worse, we could not schedule a propane delivery during your stay due to the vendor being closed on the weekends. Though we're glad you could enjoy these appliances for the first few nights, we understand how upsetting it must have been to be unable to utilize these amenities for the last two nights of your stay. While we were unaware of the other issues you experienced, we're grateful you brought them to our attention. We notified the appropriate departments of your concerns for further review and a plan of action to prevent this from happening in the future. We cannot apologize enough for all the trouble and inconvenience caused. We understand the offer presented was not your desired resolution. However, this is the most we can offer, and it is still available to you should you change your mind. We hope you will consider returning to enjoy the Smokies for a more enjoyable getaway, regardless of where you choose to stay.

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