Cabins for You

Joe B 

on BBB

a month ago

If I could give this agency 0 stars, I would. I made a reservation for the upcoming memorial with an agent over the phone. 3 days later, I receive an email stating my cabin had been sold with an offer to put me in a smaller cabin for the same price. I tried to resolve this, but I was drug across 3 calls in which I was told 1. We can't do anything. 2. You can get a similar cabin, but you pay the difference and we'll cover $500. 3. Nevermind, we'll only cover $250. 

Cheryl K 

on BBB

2 months ago

We rented this cabin in December. It is the most disgusting place I’ve EVER paid for! Because we had family, including 3 young grandsons, coming from 3 locations, we went to their offices the next morning to file a complaint! The only resolutions they offered were $300, of $2400+, or a credit for the next stay with them! Why would I Ever rent from them again? They NEVER gave us either! I’d like to include pictures of the disgraceful conditions. Because we started the process of getting a resolution on the first full day ther... read more

Natalie K 

on BBB

3 months ago

If I had my way, they would get less than one star! My father booked Sleepy Bear Ranch cabin For Thanksgiving last month for his wife, children and grandchildren. It looked like they attempted to be update the property but it was done poorly. There was a bedroom added to the side of the house, there was no ventilation or heat in that room. It was cold and at night, down to 20°. It was infested with ladybugs, the kitchen was minimally stocked with mismatch pots and pans, the refrigerator drawers and the tracks they sat on wer... read more

DeAnna T 

on BBB

3 months ago

We stayed last week at one of their cabins. They say the hot tubs are cleaned between each stay so we didn’t say anything right away but there was a substance in the water. We assumed it was clean and would possibly go away. It was still there at check out so we just left a hand written note telling them about the substance (just wanted to bring it to their attention) I checked my online bank account and to my surprise, a fee of $250 was deducted out of my account from Cabins for you. I called them and they told me that was ... read more

Scott B 

on BBB

4 months ago

The best thing was the view. 1) we get there at 4 p.m. check in access code would not work waited 1 hour -1:30 before someone got. There we had call twice before they were dispatched. 2) there was an infestation of lady bugs. My scary just pain in the butt sweeping up dead ones 3) oven did not work called couple times that week and they never did get it to work. We find out by reading guest book been a problem for over 2 years of people complaining. 4) hot tub did not have enough water with no way of filling it 5) Hot tub li... read more

Brad R 

on BBB

5 months ago

They rented us a cabin infested with roaches. When we communicated this to them all they did was tell us they'd bomb the place. Did not offer any sort of refund for the awful experience. Was told they don't refund money for any reason, it's their policy. Buyer beware. They don't care about you, just your money. 

Ruth B 

on BBB

5 months ago

Holden On cabin 10/04/24 - 10/08. Arrived to dead roaches/bugs. Also had live roaches and bugs. Detour for cabin as road closed. This was not communicated. Been closed months before my reservation. Out of way hairpin turns. Stayed based on location to parkway but with detour not an easy shot. Cabins for you should have advised of this. Pictures advertise Keurig machine. It’s old Mr Coffee pot that took 23 minutes for coffee. Advertise dart board. There was only one dart. Many of the bulbs were burned out and upstairs toilet ... read more

Daniel H 

on BBB

5 months ago

Horrible company. Booked a cabin simply blessed on 9/21/24 . Upon arrival the cabin was extremely dirty and smelled strong of mold. My wife which has asthma and breathing issues immediately shutdown. Also found evidence of bedbugs mold on windows and doors. Mold had been painted over on walls. Took pictures of all issues. Called cabins for you to request a different cabin refused to move us to different location. So we asked for a refund and initially they refused after getting a little stearn on phone they issued only a par... read more

Jodi P 

on BBB

6 months ago

We stayed at bear skin cabin in gatlinburg tn. Didn't use the hot tub on the 3rd floor. Didn't check the lid before we left. Got a charge of ******* on my card. We will never stay here again. How many others were charged unfairly? Nicole told us we should have taken a picture of it. Didn't know it was broke before we entered. Disputing the charge.