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Byerly Nissan
- Automotive
- Louisville, KY
About this business
Location details
4027 Dixie Hwy, Louisville, KY, 40216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Wanted to work remote deal and they made that difficult
Got my first car and it was a smooth process thanks to the professionalism at Baker Nissan. I was helped by Clint and would definitely recommend to others. I was in the dealership for about an hour total and had the Lexus I wanted in my hands.
Business response:
Thank you for choosing Baker Nissan for your first car purchase! We are thrilled to hear that Clint and our team provided a smooth and professional experience. Enjoy your new Lexus and we appreciate your recommendation to others. Welcome to the Baker Nissan family! #BakerNissan #CustomerSatisfaction
I'm leaving this review in the hope that it helps improve their service and professionalism when dealing with customers. Deon asked for a suitable time and scheduled an appointment, which suggested a commitment to customer care. However, if the car was sold a day before the appointment, there should have been communication informing me of that change. Please place greater value on customer’s time and effort. They made me travel 90 mins on a weekday working hour for no reason 🙁 I don’t think my visit and experience deserves ... read more
Business response:
Hi Praveen, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 343-5040 to share more details about your visit so we can make things right.
Demetrius and the staff were excellent, great follow up and support. Waiting for the finance finalization was way too long. Once finally in the finance office Brian was terrific offered each item described them thoroughly and no pressure.
Business response:
Hello, thank you; we appreciate your feedback! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Everyone played there part and I appreciate everyone and they had the car I was looking for.
I scheduled an appointment to view a specific truck at this dealership, driving 30 minutes to get there. The morning of my visit, the listing had disappeared from their website — which I later discovered was because the truck had already sold the day before. Rather than contacting me to cancel the appointment, the dealership allowed me to make the trip regardless. The salesman I had been working with was unavailable upon my arrival, and it was a different representative who finally broke the news. This is not how a reputable... read more
I inquired and no one ever responded.
My contact started with texting Courtney who was awesome, she was responsive and polite despite me asking one million questions. When we arrived at the dealership we had the good fortune of working with Diego. He was amazing right from the start. Honestly I can not say enough great things about him, he is super friendly, personable, and really makes you feel like he is truly happen to assist you. We had the opportunity to speak to the Sales Manager and the Dealer Manager both were also super friendly and easy to work with. T... read more
They Called and text me to set up an appointment then sold the car out from underneath me before I got off work. Will never think about dealing with them again
Frequently asked questions about Byerly Nissan
How is Byerly Nissan rated?
Byerly Nissan has a 4.6 star rating with 817 reviews.
When is Byerly Nissan open?
Byerly Nissan is open now. It will close at 6:00 p.m.
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