This profile has been claimed by the business owner or representative.
Burggraf Disaster Restoration
- Damage Restoration
- Tulsa, OK
About this business
Over the last 20 year we’ve grown into the largest disaster restoration company in Oklahoma. We're the ones to call after storm, fire, smoke, and water damage your home or business. Call us to help get things back to normal as quickly as possible. As members of the Better Business Bureau, we are known our excellent customer care in time of need.
Location details
400 S Rockford Ave, Tulsa, OK, 74120, United States
Get directions
It took them 3 months to restore our 22 sq ft bathroom. Original estimate was $1700. After the work was completed we received a new estimate for $3900!!! We tried scheduling an appointment to discuss the bill and kept getting put off by the *** ******. Their sub contractor filed a lien on our house because they didnt pay him. His bill to Burggraf was $2350. Our attorney negotiated the bill to $2800. Totally tried to rip us off for about $1000!!!
Business response:
What the customer doesn't understand is that there was $600.00 worth of material in addition to the subcontractors $2,350.00 labor which brings it up to just under $3,000.00. So, no one is getting "Ripped Off". We accepted $2,800.00 to appease the customer and try to rectify the situation because of unforeseen delays. So, in the long run, we ended up eating $150.00 at the end of the day. We tried renegotiating with the customer for $3,300.00 and they wouldn't accept that either. When estimates are given in the restoration in... read more
Long story short. Called out per sewage overflow in my parents home. By the time they got there, 'waters had been removed' per family. 5 people showed up. (main guy, son, and 3 hispanics) Main guy explained paperwork for parents to sign. He explained to other 4 people what needed to be done. Partial removal of carpet in bedroom, closet and baseboards. This was bagged and left on curb to be picked up the following day. Fans were left. Supposedly some type of solution sprayed. The did come the next day, removed bags on curb an... read more
Business response:
It always amazes me how customers who call in for SEWAGE, which is considered a category 3 water loss, are surprised of what it cost to mitigate the loss. I understand that the customer was wanting an estimate (breakdown) and apologize that they didn't get one immediately, we can't provide an accurate estimate until the loss is complete due to not knowing what has to be done until all the work is completed. Category 3 water is grossly contaminated and every person we send out to mitigate the loss is taking a risk and busines... read more
Great work. Good workers. Quality exceeds all around. I have enjoyed the company!
One of the worst experiences of our lives dealing with this company. We have been trying to deal with them since December regarding an apartment fire. The estimate kept going up, even after demo was completed and i was told would go no higher, since that was all of the money we could afford to fix our garage apartment. I can understand estimate going up, but 3 times, even after I was told if we would have electrical completed ourselves ($11,000.00). Insurance was not paying for this. Burggraf went from $28,000.00 to $34,000.... read more
Business response:
We apologize that the customer had such a bad experience, and after reviewing the job with the estimator assigned to the job, there were several variables controlling the outcome of the different estimates. This home is a older home with plaster walls, and the estimator originally wrote the estimate to clean everything after they're fire in order to try and keep the costs down. After the cleaning crews started there cleaning process, we realized that the plaster would not clean and had to rewrite the estimate a couple of tim... read more
Our washing machine flooded our house. We called and they were at our house promptly. They came in and immediately started the process of assessing and taking care of the situation. JR and Andraeus were very polite, helpful and made us feel at ease about the situation. I feel they went above and beyond to make sure we understood everything. I would definitely recommend them.
The Burggraf team cleaned out an old barn for me. JR and his crew did an excellent job. They were competent and fast. They were neat and courteous. I will recommend them to do a great job.
Great service and a great team! Trustworthy and great customer service!
RecommendedWonderful people! Wonderful Family! For people who you can count on, call Burggraf!
Had a nasty blocked drain and sewage issue in our back yard. A few clean up companies said they only do interior restoration. Called Burggraf and they said “we do everything!” This morning, Joe from Burggraf came to take a look. Before the office got back with a quote he had half of the clean up done. The quote was way less than we thought, and the work was completed as promised. Big shout out to Joe for all of his work. We highly recommend Burggraf for any clean up and restoration you need!
Business response:
Thank you for the recommendation! We're glad to help you get things back to normal. Let us know anytime we can be of help. :-)
Frequently asked questions about Burggraf Disaster Restoration
How is Burggraf Disaster Restoration rated?
Burggraf Disaster Restoration has a 3.7 star rating with 202 reviews.
When is Burggraf Disaster Restoration open?
Burggraf Disaster Restoration is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com