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Burgerfi
- Restaurants
- Tuscaloosa, AL
About this business
BurgerFi launched 2011 after becoming dissatisfied by a hamburger market filled with low quality, fast food chains. Our vision is to offer fresh food, made from scratch daily with all-natural ingredients and an emphasis on quality. We started in a gourmet kitchen where chefs combined and tested ingredients until world class recipes we created. BurgerFi Sauce, for example, uses over a dozen fresh ingredients and takes over 40 minutes to prepare. That's just one recipe. You can taste the level of better in everything we do. Ou... read more
Location details
1320 McFarland Blvd E #510, Suite 510, Tuscaloosa, AL, 35404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Love this place! RTR !!!!!!!!!!!!!!! #burgerfi
Crowded but not their fault . Burgers were small dry and hard. Largest onion ring I ever saw but too big and also hard. They really should have paper or cardboard plates with utensils. Some of us don't like to have our food all over our faces and hands. And not all of us have teeth that can handle rock hard food. Sorry but I won't be back soon even tho they gave me a beer at no charge.
Business response:
Hi Allen, Our goal is to delight all of our guests. I am sorry that was not the case on your recent visit. Our burgers are made from grass fed, antibiotic and hormone free beef and our onion rings are hand cut and hand breaded every day. We also prepare the food when you order it. We would like to follow up with you about your visit. Please private message us with your contact info and the best day/time to reach you. Alternatively, you may email me directly at wecare@burgerfi.com. All I ask is that you provide me with a copy... read more
Not very impressed, bad service, over priced. Tastes great, but just not worth the bad attitudes and total cost.
Business response:
Hi Julia, Our goal is to delight all of our guests. I am sorry that was not the case on your recent visit. Our service standards start at the top and work their way down. Please be assured that we will continue to make every effort to demonstrate the highest-levels of training and customer service standards for BurgerFi. As for prices, we use a value equation that is focused on quality. When you decide to eat at BURGERFI you are committing to higher standards such as our never-ever promise -- fresh (not frozen), beef that is... read more
My 6-year-old daughter loves your hot dogs, fries and sundaes and said she hopes you never run out of business.
Business response:
Hi Michael, Tell her we will do our best to make sure that never happens so that she can keep eating hot dogs, fries and sundaes! Thank you for sharing her awesome review with us. We hope to see you again soon! Sincerely, Rhea R. Customer Care
First time Dec. 17th before Bama roundball game. Hubby and I both had burgers and small onion rings. He had beer to drink. I didn't have anything because they were out of bottled water! Best onion rings ever and really good burgers. 2nd trip was yesterday at lunch. I just wanted large onion rings and mocha coffee shake. When the cashier said no mocha coffee shake I was blown away. How can this be? 2 trips, 2 different drink orders, and told no both times? Husband and I left without ordering. Ah well 3rd time is the charm, ri... read more
Business response:
Hi Lee, I am very sorry to hear you were unable to get your shake and your bottled water. A mocha shake and onion rings sounds like it would go great together! I can understand how disappointing that must have been. I am glad you enjoy BURGERFI though and I hope that you will come visit us again. I have forwarded your comments to the team to see if this is something we can improve upon. Thank you sharing your experience with us. Sincerely, Rhea R. Customer Care BURGERFI International, LLC BURGERFI.COM wecare@burgerfi.com
Had lunch with a few friends here yesterday. Food was good. Decent price for the quality. But, there is a lot of tension between the people that work there. The feeling of the place is like you just missed a huge fight. Everyone is awkwardly avoiding everyone. Not a very welcoming feeling. Won't be returning.
Business response:
Carli, We are sincerely sorry your experience did not meet the high expectations for which we are known. Excellent customer service and high-quality, delicious food are our highest priorities. We’re glad you brought this to our attention, as we’re always looking for ways to improve. We hope we can speak with you more about your visit and to make things right. If you wouldn't mind, please e-mail your telephone number and availability to WeCare@BurgerFi.com, and a team member will happily follow-up with you. *To help us serve ... read more
Absolutely loved our visit! The employees were GREAT! Thanks for an awesome meal!
Frequently asked questions about Burgerfi
How is Burgerfi rated?
Burgerfi has a 4.1 star rating with 894 reviews.
When is Burgerfi open?
Burgerfi is closed now. It will open at 9:00 a.m.
Need help? Contact us.
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