This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Burger Factory
- Restaurants
- Kitchener, ON
About this business
Location details
4396 King St E Unit 5, Kitchener, ON N2P 2G4, Canada, Kitchener, ON, N2P 2G4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Where do I even begin? The service is nothing short of atrocious, and the place looks like it's held together with wishful thinking - dilapidated doesn't even cover it. The staff manage to be simultaneously friendly AND completely useless, which is somehow more infuriating than if they were just rude. And let's talk about the piece de resistance: they ran out of an ingredient (bacon) and their brilliant solution? Refuse the deal entirely rather than simply make the burger without it. Revolutionary customer service logic righ... read more
A masterclass in inflexibility. I called ahead on cheeseburger Tuesday to ask if I could swap the patty for a veggie option; apparently a request so outrageous it couldn't even be met with a "sure, for a small upcharge." Just a flat no. Undeterred (perhaps unwisely), I gave them a second chance on bacon burger day. They were out of bacon. Fair enough; things run out. Less fair: they refused to make the special without it. So the special of the day was... unavailable. On the day of the special. If you enjoy a dining experienc... read more
Would’ve loved to review the food, but I left before I lost brain cells. Tried to order a bacon burger—turns out they were out of bacon (on bacon burger special day). Asked for it without bacon… apparently that requires a degree in quantum physics.
We went in for the Cheesy Lucy burgers, and the chicken, and both of them were so juicy and fresh! The fries and the sweet potato fries were nicely done and crispy! Would visit here again!
I think the funnel cakes they sale aren't made fresh, it was disgusting, couldn't eat it, sour dough and oil tastes nasty. Avoid this place. Waste of $16
Frequently asked questions about Burger Factory
How is Burger Factory rated?
Burger Factory has a 4.7 star rating with 745 reviews.
When is Burger Factory open?
Burger Factory is open now. It will close at 10:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com