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Buitrago Cigars
- Tobacco Shops
- Miami, FL
About this business
We are an online cigar and vape store shipping nationwide. We carry all major brands of cigars, vapes, cbd and much more
Location details
2500 NW 79th Ave, Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When you order a item from them if they don't have it instead of refunding they send what THEY think is a replacement. Then when you contact them about they sent what you did not order they will let you know it was not in stock ( I read other reviews on this after the fact). Then they will proceed to inform you that you get no send back or refund and offer 1/2 off store credit. Why would I want a store credit when this is the business practice of the company. I would suggest for anybody reading this to stay clear of this sha... read more
Business response:
<p>Dear customer</p><p></p><p>our policy is pretty straight forward and available online 24/7</p><p>We sent wrong item yes and we apologized, at same time we offered 1/2 refund as a store credit to avoid the hassle of the return for which you can accept or decline at any given time</p><p></p><p>You could easily click on the return policy link in our website and enter the information to get a prepaid label to return the unused item for a full refund but instead you have gone around writing reviews in multiple platforms</p><p>... read more
Ordered cigars, $130.00, a week ago still they have not shipped. They responded one time to my numerous emails to tell me they would ship. Still have not shipped. Won't respond to my email's to refund my money and cancel my order. I guess they are running some kind of racket.
Business response:
<p>Dear Customer</p><p></p><p>thank you for the order, however the item you order was on backorder and we emailed you about switching to a different brand and we would cover difference , you never responded so we cancel order 7 days after original email is sent .</p><p></p><p>we are truly sorry for the inconvenience and that you feel you we run some sort of scam like you claim , but we are one of the only companies that doesnt pay to get reviews block or remove. We are human and learn from the mistakes we make but we embrace... read more
Order placed on 07/14/23. money taken out on 07/17/23. Have not received the order yet. No response to my inquiry/messages.
I placed an order totaling $99, the payment was withdrawn from my account the same day. Now 4 days later the order has not been shipped, the 800 number is unavailable and no reply advising me when the order will be shipped.
Business response:
<p>Hello</p><p></p><p>We are sorry for the inconvenience, we have refunded $25 for the delay in shipping order.</p>
I placed an order 1/8/2023 and have not had any updates or received the product. There is no communication from the company and I spent $109 for cigars (order#*******). There is a recorded msg on their 800 line stating contact them by email, which I did, to no avail. I would never do business with this company again and I believe that they are accepting orders, taking customers' money and simply not delivering any product.
Business response:
<p>Hello</p><p></p><p>Order shipped9405511206213629979368, we had a delayed in the items arriving in our warehouse, we are truly sorry for the inconvenience.</p><p></p><p>Thank you</p><p></p><p></p>
will not respond to my messages i bought cigars trom them cant get an answer when my order will ship been 4 days no reply
Business response:
Order shipped ********************** We refunded the shipping paid too.Thank you
Ordered online and there was missing product. The sealed box was open and 25% was missing. The phone listed is not supported. Nasty email in response to my inquiry. This business will take your money and not give you all of what you ordered. They are more expensive as well. Now I have to send back the incomplete order and hope they will honor the purchase. I dont trust them to do the right thing. Mostly they are snotty and do not deserve your business
Business response:
<p>We have issued a full refund on entire order not just the single box in question missing 5 little wraps</p> <p></p> <p><span class="Apple-tab-span" style="white-space: pre;"></span></p>
Frequently asked questions about Buitrago Cigars
How is Buitrago Cigars rated?
Buitrago Cigars has a 3.8 star rating with 436 reviews.
When is Buitrago Cigars open?
Buitrago Cigars is closed now. It will open tomorrow at 10:00 a.m.
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