Buck's Stove Palace

pyro19 

on Citysearch

15 years ago

Everyone get some patience's! – first of all we are return customers of Buck's (3/2/2010) We went into bucks stove palace today to buy some stove parts. Buck was there and was very polite and eagerly helpful on figuring out exactly what we needed and double checked it after he figured it out! I found the experience of going there to be very inviting and makes me want to go back for any future buys, questions or problems I am having with the stoves I have. Buck will go out of his way to help you in anyway he can. I would stro... read more

woofyjul 

on Citysearch

15 years ago

Very helpful and knowledgeable! – I purchased a woodburning fireplace from another company and experienced several issues with the installation and difficulty in getting answers and service. A contractor recommended that I talk with Buck. Buck came out to my home and advised on how to correct the problem. I stopped in his store several times to discuss the issues with my fireplace. Buck was very helpful in providing information and advice. Granted he is busy, he is also very fair in letting everyone know that he will be with... read more

makhno 

on Citysearch

15 years ago

you all are tripping – buck has thirty some odd years of experience selling, collecting, advising and installing woodstoves. he is a character with a huge heart. in 5 years of dealing with buck i have had nothing but great deals and important insider knowledge of function. i have lived off of wood heat for 12 years of my life, my experience becoming significantly easier with some tips from buck. those of you with venom dripping from your words might do better with forced air, wind bags. 

miketchum 

on Citysearch

15 years ago

Are you kidding me?!?! – Well, every review here is accurate. Buck took $8000 for a stove, then didn't order it until 5 weeks later. After repeated calls after the delivery date passed, he is finally reached and he says," Oh someone else's parts on their stove are backordered." Who freakin cares Buck? Amazing that you could even use your own phone. Oh wait, you can't! There is no indication the stove will ever arrive. Seriously pathetic. 

mvwagner10 

on Citysearch

15 years ago

UNfortunately I Got To Meet Buck – ...and that's being kind. Buck was rude, condescending, and unprofessional. I wouldn't buy ONE thing from this guy and have no problems believing what others have written in their reviews. TAKE YOUR BUSINESS ELSEWHERE! 

ozymango 

on Citysearch

16 years ago

Doesn't show up when he says he will – Buck's Stove Palace seems like exactly the kind of business I'd prefer to patronize: A neat old shop, a good selection of stoves and fireplaces, and a personal attention to customer service. Except that I never managed to even talk to Buck, an assistant said he'd contact us if we left a number. He didn't, so we called a week later to see what was up, he personally said he'd come out to talk to us. Never showed up. Never called. Probably doesn't have a cell phone, for all I know. Now, I ... read more

joeljensen 

on Citysearch

16 years ago

Buck, the owner, will yell at and berate you for returns – I worked with Kirk to buy over $1000 in parts and supplies. Kirk was great. very knowledgeable and helpful. When a side panel piece was order from the manufacture, it came in and was the wrong size. This, even after the manufacture was given the serial number and model number of my stove. I came into the store to return it, and Buck started yelling at me for even asking to have this non-essential part ordered. Then he said told Kirk to "refund everything but the ship... read more

sportscarclinic 

on Citysearch

16 years ago

Good place to go if you want to waste an entire afternoon. – Unprofessional in the extreme. Waited nearly two hours with my wife, 5 year old daughter and infant son in their dusty showroom to speak with the owner "Buck" about purchasing a new stove and parts for an existing unit. He kept promising he'd be right with us, then ultimately disappeared in the back room, only to reappear for 30 seconds to confirm that we were billed enough for some parts I finally dug up on my own. A couple of decades ago this might have been the ... read more

ardsleyman 

on Citysearch

17 years ago

Chaotic at times, but they know their stoves – If you want a slick corporate experience, this isn't your place. If you want to deal with people who know stoves inside and out, who will come and look over your place to make sure you get the right stove, then deliver it (in my case for free, not sure if that is unusual), and who are willing to bargain a bit, then you should stop by and see what they come up with. Regarding the oprevious review, Buck's does not do the installations, but they do coordinate closely with a couple ... read more