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Brown's Fairfax Mazda
- Car Dealers
- Fairfax, VA
About this business
Location details
10570 Fairfax Blvd, 10570 Fairfax Boulevard, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Special thanks to David Chung & Derik Zeitner who helped me in purchasing my new-to-me vehicle. For the days prior to stopping in, they both swiftly responded to texts and emails providing clear information about pricing & processing. There were no loopholes, and everything was clear and precise, and there was an excellent level of professionalism. Two days after returning home from a deployment i drive off the lot with the car I've been searching for for the last 5 months. I highly recommend Brown's Fairfax Mazda
Business response:
Thank you so much for taking the time to provide such great feedback. We're very happy that David and Derik were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again!Sincerely,Trey Rodgers – GM - trey.rodgers@brownscar.com
Bobby was great! Contacted us right away to set up an appointment. Was ready when we arrived. We did not end up buying the car from him and he was very gracious about it.
Business response:
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
The dealership was prompt in their response however the cars condition should have been better disclosed. The rust showing thru on the vehicle made it a no buy for me. The miledge was great and the car ran very well... but the asking price was way too high given the condition of the car. Additionally, the car didn’t appear to be detailed as I would expect buying from a dealer.
Business response:
Thank you for your review, George. I would appreciate the opportunity to address your concerns. Please contact me at your earliest convenience to discuss this issue.Trey Rodgers - GM - trey.rodgers@brownscar.com
They were helpful in setting up the test drive. They worked very hard to close the sale, but I wound up purchasing a different vehilce.
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
They were helpful in setting up the test drive. They worked very hard to close the sale, but I wound up purchasing a different vehilce.
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
Spoke to manager, who was pretty responsive in the beginning. I asked him about pricing for his used car and he wasn't even trying to name a price he was willing to let it go for. I had to disclose my price/budget and he just tells me its not doable. Regardless, he still doesn't disclose what he wants to sell it for, let alone work with me on pricing. Manager kept stopping to respond to me and I had to ping him through this website to get a response regarding availability/pricing. Looks like the car has finally sold after be... read more
Business response:
I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you!Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
I was able to do much of our discussions over email. When I showed up we made what Car Gurus would say is a great deal quickly — no pressure and no hassles. I liked the sales person and the manager.
Business response:
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day!Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
SA contacted me and was very persistent to move the used car for a price much higher than what the market around him is asking. Ended up contacting manager a couple weeks later and manager was absolutely helpless on price even after showing him several options of the exact same vehicle in the same spec and condition being offered for 3-4k under their asking price. Manager wasn't willing to change his price whatsoever. I asked him for additional info to verify the car's condition, but he never responded. They're unaware of th... read more
Business response:
Thank you for taking the time to review your experience.I am sorry we were not able to arrive at an agreement over pricing. Aside from the price, I hope that your interaction with our team was positive.Unfortunately a unique vehicle like our 2018 BMW M2 with just 5,000 miles does not have a consistent value nationally, therefore we price according to our local Washington DC metro market. According to CarGurus.com our current price is listed as a “Fair Deal” at $921 below the CarGurus IMV of $53,911 in our local market. Addit... read more
Wonderful customer service. Very laid back and not pushy. Would highly recommend. Patti
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
Frequently asked questions about Brown's Fairfax Mazda
How is Brown's Fairfax Mazda rated?
Brown's Fairfax Mazda has a 4.5 star rating with 1,580 reviews.
When is Brown's Fairfax Mazda open?
Brown's Fairfax Mazda is closed now. It will open tomorrow at 9:00 a.m.
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