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Brookefield Apartments
- Apartments
- Raleigh, NC
About this business
Nestled among rolling hills and within view of Roswell Lake, Brookefield Apartments in Raleigh, North Carolina offer comfort, convenience, and a variety of amenities to fit your lifestyle. Stately archways, impressive 100% red brick exteriors, magnificent windows, and tasteful architectural details have been artfully combined to create an apartment community of quality and prestige. Our classic architecture has been perfectly blended with modern conveniences. The close relationships our staff work to build with the residents... read more
Location details
2400 Cluette Dr, Raleigh, NC, 27615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Worst nightmare of my life moving here. Dealt with nothing but rude and unprofessional office staff and management constantly due to obvious discrimination. The rent is almost $1400 a month and there is nonstop ants, roaches, and spiders. Nobody in the office can ever answer the phone which should’ve been a red flag during the entire application process to never be able to get someone on the phone. The office will open hours after it’s supposed to open leaving you with your hands tied even when you have an emergency because ... read more
Business response:
Hi ****, I have reached out via email and phone to discuss these issues with no response. Please email ***********@*********.com with times that you will be available. Thank you, Dyana H******
I have a very strange situation with Hawthorn at the Carlyle in Greenville South, Carolina. I came in the office to submit a 30 notice but was never given the correct paperwork to submit. I informed the assistant manager that I was leaving my apartment since my lease was completed. She told me ok but never gave proper paperwork. Two weeks after submitting my notice the same manager informed me that they never received notice of me leaving and that I was still responsible for next months rent. I tried informing them of the si... read more
Business response:
Mr. ***** was on MTM and did not provide a 30-day notice prior to turning in his keys. When he spoke to the office team regarding his potential plans, the notice process for MTM was explained, however, after he came into the office, they did not receive the 30-day notice. Since the notice was not given prior to the return of the keys, he was charged for the 30-day notice.
So I been living here for the past 2 years , my experience here is not what I expected to be . So we been having problems with this apartment for years. the first week we moved in here. Dishwasher , lights , ac is always breaking down . I done put in a report about it for the longest but they blankly disregard. They send maintenance but the maintenance to me isn’t no good at all. One day It’ll be fixed then the next week it breaks down . Plus if you’re a young adult they like to get over you and over charge you for everythin... read more
Business response:
Dear Mr. ********, Hawthorne at Mirror Lake maintains a fee structure that is in line with our market competitors and all applicants and residents are charged the same fee structure for consistency. According to our records, your service request for your air conditioner last year was completed, however, a different issue resulted in a new repair needed this year. It is our understanding that it is now working properly. Due to a recurring issue with your dishwasher, we have replaced your dishwasher with a new one. Thank you
I stay at Park West Apartments and this apartment complex is the worst apartment complex I’ve ever stayed in. I’ve made complaint after complaint for MONTHS maybe a YEAR now about several things needing to be fixed in my apartment, such as the left back eye on the stove doesn’t work, the oven burns everything in seconds even on the lowest setting, they never came and fixed the tubs, I don’t have any closet doors in either rooms of the apartment that were apparently “on back order” I don’t have a door to my mailbox and they c... read more
Business response:
Dear Ms. ******, We recognize your dissatisfaction with your past living experience at Park West. We regret that we were not able to meet your expectations and will work to improve in the future based on your feedback. Thank you once again for bringing this matter to our attention. Should you have any further concerns or require additional assistance, please do not hesitate to contact our team at ********@*************.
When I first moved in it was great until the office manager Victoria left. Went down hill! Roaches coming in the doors and dead roaches in the breezeway and trash everywhere else. I live in a one bedroom, unrenovated apartment for $1295 a month and can't sleep because of the roaches! They said they are going to spray....we will see; I've had roaches here before, but this is disgusting! Will definitely be finding a new place to live!!!!
Business response:
Our team has been in constant communication with ***** to resolve her concerns. The apartment was sprayed on 9/14 – we had our team come out specifically to service her on a day that they do not typically come. We also provided communication that our pest control team would be doing a full exterior treatment of the buildings on 9/18 as a preventative measure in the palmetto bugs she is experiencing.
My daughter and I applied for an apartment here at the Simpsonville SC location on August 30th and was denied because of our income which we understood. I called the Hawthorn’s front office about my refund of $200 once we didn’t get approved and Kaitlyn told me that it takes 30 days for the check to come in, so I waited 30 days for my refund check to come in as of September 8th 2023 no refund check. So I called the Hawthorn office this morning September 8th and talked to one of the property managers and she said she will con... read more
Business response:
Dear ****** *****, Your feedback of your experience at Hawthorne Palmetto is greatly appreciated. As we understand your frustration, we have expressed to you during the application process and on several occasions afterwards, that a refund takes up to 30-days to process. We were able to refund your administration fee with in 32 days and apologize for any inconvenience this has caused for you. Our entire team has tried to go above and beyond to reassure you that we were working on getting this resolved for you as quickly as p... read more
Save your time, and do not even attempt to contact this company by emailing or contacting corporate by phone or ****************. You will not get a phone call back or an email reply back. There is no follow-up call; no matter when you call, you will get sent to voice mail and never get a callback. Seeing as I am reading all the reviews that this is not an isolated incident and seem to be a companywide issue. My experience at the Barber Apartments has been a headache since I moved to a 2/2 bedroom on 02/2023.The Manager Ivy ... read more
Business response:
Dear Mr. *****, As discussed on Mr. ***** and I phone conversation on Thursday afternoon, we have agreed to let Mr. ***** out of his lease effective October 13th, 2023, per his request. I due apologize for your work order not being closed in a timely manner , I am glad we were able to come to a resolution. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Hawthorne Partners Residential
My boyfriend and I have just moved into the Park West apartments. We are in a 2 bed 1 bath renovated apartment the only thing that is renovated about it is changed knobs on things and the flooring. This apartment is disgusting, the air conditioning closet was full of trash when we got here and has ROACHES coming out of it. I have to keep a towel in front of the door to keep the roaches from coming out because it is so bad! I was lied to about pest control coming and told that maintenance is supposed to come spray I have call... read more
Business response:
Dear Resident, Thank you for making us aware of the concerns in your apartment home. We recognize your dissatisfaction and we’ve worked to make it better for you. Below are answers to your concerns. If you have any future concerns, please reach out. A/c closet – The cleaners did not clean this, and it was not found and corrected before move-in. Maintenance has taken care of the closet and it is free of all debris. Roach Issues - Maintenance went in and sprayed the next day and then went back the next day to follow up and to ... read more
My stay was great at one of your complexes but prior to move out I tried to negotiate a payment plan and I never got a response. Once I followed up, I was told by one of the employees that my debt was sold to collections because my payment plan didn’t meet their agreement. There was almost 2 weeks in between to try to resolve the issue but no one communicated that with me at that time! Now, the debt has been on my credit report and collecting interest and I feel as if that was unfair due to the miscommunication.
Business response:
Thank you for reaching out regarding your account with us. We are showing you moved into Hawthorne at Simpsonville on 08/03/2020 and moved out on 10/13/2021. At the time of your move-out, you had a balance of $5,294.51. After applying your security deposit and damage fees, your total owed to the community was $6,880.04. This statement is showing sent to your previous address, as you did not provide any forwarding address to the office. I am not showing any correspondence regarding a payment plan, at that time. The account wa... read more
Frequently asked questions about Brookefield Apartments
How is Brookefield Apartments rated?
Brookefield Apartments has a 3.7 star rating with 123 reviews.
When is Brookefield Apartments open?
Brookefield Apartments is closed now. It will open tomorrow at 1:00 p.m.
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