Brookdale Vernon Hills

Sabrinas 

on BBB

3 years ago

Regarding the Arvada CO facility While the facility is very nice, my father lasted 5 days before we felt like they forced us to remove him. My father is a fall risk that they were aware of, and instead of working with us to find a solution, the care team demanded we bring someone else in to watch him or they would do so and then bill us for the care. They were calling every day, demanding meetings and "health plan updates". When it was discussed that the fees for the companion were unaffordable, they still demanded someone b... read more

Brigit W 

on BBB

3 years ago

This is in regard to the memory care unit at Brookdale of Orland Park, IL. My parent was there less than two years, suffered an unexplained broken rib, two bite wounds that drew blood, a drawer full of her medications that were never given to her which sent her down a road of such illness, always dirty - let me say that again, always dirty, three changes of Executive Director as well as three Director of Nursing changes. Whenever I questioned staff, it always was pointed back to blaming my parent because they had dementia. I... read more

Annette S 

on BBB

3 years ago

My Mother has been in Brookdale Senior living in Florham Park, NJ and is currently residing in Brookdale in Northampton,PA. In NJ, Brookdale took my Mother's phone away and refused to allow me to speak to my Mother. In Northampton,PA my Mother was injured by their faulty door and needed emergency care. I had to take unpaid leave due to Brookdale refusing to provide details to my FMLA request. Their Management team Christina had read my email and every time I call no one is available. However, they do agree my Mother was seri... read more

Carolyn L 

on BBB

3 years ago

On 4/17/21, my sister sat in her bed, in excruciating pain for 3 hours. She pushed the nurses call button continuously within the three hours trying to get someone to help her but nobody came. My other sister and I both called Brookdale Willowbrook in Houston, Texas over and over and we never got to talk to anyone because no one would answer the phones. We called both nurses stations on both floors. My sister started pushing that button around 3 pm when her pain first began. It was around 5:57 before someone came into her ro... read more

MM 

on BBB

3 years ago

If your elderly loved one is hospitalized from Assisted Living, be wary if Brookdale insists they go to "nurse assist/rehab" and refuses to take them back right away from the hospital, on the basis that they'll "get more rehab" in a nurse assist/rehab nursing home. Placements in these from the hospital are on a bed availability basis, and you more often than not will find your loved one place in a low rate, poorly reviewed facility. This placement is covered by Medicare so it costs you (and Brookdale) nothing, and is an easy... read more

Greg S 

on BBB

4 years ago

I moved my older brother into Brookdale Senior Living in Paradise Valley Arizona. Wesley W****** the sales manager was extremely courteous and very professional. The Apartment was very roomy and has a wonderful view. I highly recommend this community. 

Patricia L 

on BBB

4 years ago

Nickle and dime residents for everything. Cold food Late medications and emotional distress 

Donna 

on BBB

4 years ago

A family placing a loved one into long-term care is in the most vulnerable position and false promises sound like hope. They were dishonest with us from the start. I don't trust the judgement of (some of) the staff and management. Lost possessions, lack of communication about health concerns, and a traumatic visit with an unqualified psychiatrist are additional reasons for my poor rating. 

Jennifer R 

on BBB

6 years ago

Brookdale of Orland Park is currently having multiple issues that have caused concerns with family members and residents. They have had high turnover in administration (5 executive directors in 3 years). This has led to disorganization which negatively impacts the staff and residents. Communication is extremely poor, and it is difficult to have concerns addressed in a timely manner. In addition, there have been multiple complaints against them for inconsistent treatment including neglect of residents basic needs (e.g. eating... read more