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Brookdale Lake View
- Assisted Living Facilities
- Chicago, IL
About this business
Location details
3121 N Sheridan Rd, Chicago, IL, 60657, United States
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(Brookdale S.Tyler, TX) They do not keep loved ones informed about medical decisions or changes. Numerous times my loved one was in double layered depends and both were saturated to the point of leaking through! Also, if your LO needs assistance eating they are NOT very helpful towards them at meal time. We always brought our LO snacks and protein drinks. He lost almost 20lbs in 3 months!
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
(Brookdale S.Tyler, TX) They do not keep loved ones informed about medical decisions or changes. Numerous times my loved one was in double layered depends and both were saturated to the point of leaking through! Also, if your LO needs assistance eating they are NOT very helpful towards them at meal time. We always brought our LO snacks and protein drinks. He lost almost 20lbs in 3 months!
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
Frequently asked questions about Brookdale Lake View
How is Brookdale Lake View rated?
Brookdale Lake View has a 3.3 star rating with 90 reviews.
When is Brookdale Lake View open?
Brookdale Lake View is open now. It is open 24/7.
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