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Brookdale Hagerstown
- Assisted Living Facilities
- Hagerstown, MD
About this business
Welcome to your Hagerstown, MD Brookdale Hagerstown, the national leader in senior living solutions for a simple reason: we help people age well. Our specialized offerings for America’s senior population provide independent living, assisted living, memory care, skilled nursing, continuing care retirement communities, home health, therapy and hospice. Call or schedule a tour today and see how we enrich the lives of those we serve with compassion, respect, excellence, and integrity. We strive each and every day to provid... read more
Location details
20009 Rosebank Way, Hagerstown, MD, 21742, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
(Brookdale S.Tyler, TX) They do not keep loved ones informed about medical decisions or changes. Numerous times my loved one was in double layered depends and both were saturated to the point of leaking through! Also, if your LO needs assistance eating they are NOT very helpful towards them at meal time. We always brought our LO snacks and protein drinks. He lost almost 20lbs in 3 months!
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
My father has been in Brookdale, Lake Ridge (Virginia) since Jan. of 2022, and he has done quite well. That might be the problem. He is recovering from Covid losses and has a will to get better, but his initial assessment quickly proved wrong. I am responsible for all of his financial needs, including paying Brookdale, and I have neverNEVERNEVERNEVNERNEVER gotten an accurate assessment of why I am getting charged what I am geting charged. NEVER. He does not need half the stuff they said initially they were charging for, and ... read more
Business response:
Thank you for speaking with the executive director and our corporate billing representative. We are aware they have explained the care charges decreased after invoices were run, and they have also provided an explanation of each charge and credit that was on the invoice. The most recent assessment and changes in care will be reflected as credits on the May invoice.
If you hate your parent(s) and have a lot of money, take them to Brookdale Park Place in Spokane Valley Washington. they had a "director" named Pat - one of many - who lied through her teeth about prices and care. They don't have the proper number of staff - assuming they even had staff - leaving guests abused, neglected. The place smells like urine. They have hired a large group of foreign nationals (for tax breaks) that have a difficult time with English. One incident had someone called me to ask how to administer meds. Th... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our district management has been supporting the community and would appreciate the opportunity to further discuss any concerns you may have. We hope you will call us at 877-400-5296.
Dad returned from oral surgery with bloody gauze pads in his mouth and the executive director said that they don't change soaked gauze pads out. They wanted dad to do it. I asked them if they were refusing service to a bleeding resident and they just walked away. Do not take your lived one's to brookdale vista grande in Colorado Springs. They also charge the residents extra, which some have dementia, to remind the residents to put their laundry out on specified. How is somebody with dementia going to remember that. Extra 350... read more
Business response:
We are aware that you have spoken with our representative, Alyssa, regarding these concerns. We have been informed that this matter has since been resolved.
Took my mom to one of Brookdale senior living facilities in glendale AZ. At first it was a good placement for her. Most of the staff and care givers were kind and did their jobs well. But as time went by things began to shift. I had to constantly address issues. Then covid hit. As I was not able to be there in person on a daily basis my mom was not being cared for at all. She was not being treated with care or respect. In fact one care giver was seen yelling and putting her fist in another residents face and threating her. I... read more
Business response:
*****, we appreciate you sharing your concerns. Please be assured the safety and well-being of our residents is our first priority and our staff is committed to providing the highest quality of care and service. We have shared your feedback with our management team.
Brookdale is evicting my father from memory care because they cannot keep him from getting out. Isn't that what memory care is suppose to do?
Regarding the Arvada CO facility While the facility is very nice, my father lasted 5 days before we felt like they forced us to remove him. My father is a fall risk that they were aware of, and instead of working with us to find a solution, the care team demanded we bring someone else in to watch him or they would do so and then bill us for the care. They were calling every day, demanding meetings and "health plan updates". When it was discussed that the fees for the companion were unaffordable, they still demanded someone b... read more
Business response:
Ms. ********, we are aware you have since spoken with our representative, Alyssa, regarding your concerns. She has informed us you have you to an agreement regarding the notice period and refund.
This is in regard to the memory care unit at Brookdale of Orland Park, IL. My parent was there less than two years, suffered an unexplained broken rib, two bite wounds that drew blood, a drawer full of her medications that were never given to her which sent her down a road of such illness, always dirty - let me say that again, always dirty, three changes of Executive Director as well as three Director of Nursing changes. Whenever I questioned staff, it always was pointed back to blaming my parent because they had dementia. I... read more
Business response:
We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. We wish to assure you the safety and well-being of our residents is our top priority and we have shared your feedback with our management team.
Frequently asked questions about Brookdale Hagerstown
How is Brookdale Hagerstown rated?
Brookdale Hagerstown has a 3 star rating with 69 reviews.
When is Brookdale Hagerstown open?
Brookdale Hagerstown is open now. It will close tomorrow at 12:00 a.m.
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