This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Brilliant Earth
- Consumer Goods
- Scottsdale, AZ
About this business
As the global leader in responsibly sourced engagement rings, wedding rings, and fine jewelry, our mission is to cultivate a more transparent, sustainable, and compassionate jewelry industry. From natural and lab-grown diamonds to gemstones, Brilliant Earth is dedicated to crafting stunning pieces designed for the big day and every day. Call or visit our website to schedule your personalized in-person or virtual consultation with a jewelry specialist at our Scottsdale showroom.
Location details
15125 N Scottsdale Rd, Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My experience with ***** has been nothing short of excellent. I was in a bit of a tricky situation and she was able to help navigate and get all of my needs addressed. She exhibited top notch professionalism, knowledge and the utmost in care/kindness. She was able to answer all of my questions and perfectly resolve any difficulties I had. My experience with Brilliant Earth has been great and Simra not only was up to that standard but went above and beyond. Thank you.
Nothing but good a experience since buying my fiance's engagement ring a year and a half ago. Accurate updates from purchase to receiving in terms of shipping. I picked the size based off other rings she has so it was a few sizes too big. Re-size process was easy and very quick turnaround. We went a summer and she decided she wanted to go down another half size because she thought warmer weather would expand her finger to fit the ring but it did not. This time we dropped it off at a show room as we were looking at wedding ba... read more
My fiance and I had a fantastic experience working with Brilliant Earth throughout the process of leading up to our engagement and since in the process of getting our wedding bands. Each individual we've worked with has been super knowledgable and incredibly helpful in getting us everything we needed along the way.
I was very pleased with the online ordering process. We ordered 2 wedding bands and received them right on time. We ended up needing a resize on one of the rings and a style exchange on the other. The customer service line was very helpful throughout this process - I ended up calling them a couple times for status updates. The new rings came sooner than expected which was great and much appreciated!
Do not buy from this scam of a company Brilliant Earth!! The customer service is horrible! The ring I bought had an ******* fall out within 2 months of wearing it, I did nothing to make the ******* fall out. I sent an email the day it happened and it has been almost a month with no response. They do not care, Ive read horror stories from other people that have sent their jewelry back for repair and it takes months to get it back from them. Youre better off taking it to a reputable jeweler in your city, you wont get your mone... read more
Specifically have to call out amazing service from *******************************! He went above and beyond my expectations while ordering an engagement ring. It arrived earlier than expected and she loves it! Great jewelry and excellent customer service, cannot recommend enough!
************** was super helpful, kind and understanding. Thankful for the care and service she provided in replacing a damaged piece of jewelry. My wife loves her bracelet. Thanks ******.
Possibly one of the worst customer service experiences I have ever encountered. They shipped me a damaged product and are not excepting accountability. It has been 3 months and it hasnt been resolved.
I recently purchased an anniversary diamond band from Brilliant Earth in ********, **. I wasn't sure what I wanted. The consultant was patience and provided education about the lab created and natural diamonds that they offer. During the appointment, the available selections were plentiful, so many styles and options to choose from. I selected a band and made the purchase. As promised my ring was ready for pick in two weeks. The pick up appointment was like a celebration! My ring fit and it was truly brilliant. Within two we... read more
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 3.9 star rating with 451 reviews.
When is Brilliant Earth open?
Brilliant Earth is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com