Brilliant Earth

Ryan T 

on BBB

a year ago

When the ring did show up, I had to hold onto it for a week until both our work schedules lined up and we were off. I gave her the ring, and a few weeks later, she came to me and told me that the ring is not what she thought it was going to be and didnt look like the picture. She said she gave it a few weeks to see if anything would change but it didnt. No problem right, Ill just call Brilliant Earth and see what they can do. Upon calling them I told them I wanted to look into returning my ring because my wife was unsatisfie... read more

Kathryn D 

on BBB

a year ago

My husband and I had a wonderful experience in the BE showroom. Once we selected my engagement ring we ordered it and it was shipped so quickly. I received it within 2 weeks. We then ordered my husbands engagement ring as well from BE because we both wanted to wear rings and show our commitment to one another before the wedding. He loves his ring as well! I recently needed my ring resized and the process was so easy. I mailed it as requested and it was resized and shipped back to me within 2 weeks. It was packaged so well an... read more

Jennifer S 

on BBB

a year ago

If I could give zero stars I would. I got my engagement ring at the end of December. I got married at the end of may. By august most of the side stones had fallen out. They told me that it was my fault for the stones falling out. In their words, it isnt jewelry to be worn to do things while wearing. Including grocery shopping. I literally wore my engagement ring for two months. We have been waiting to hear from management since last week about a resolution. They promised a call back within ***********************************... read more

sofia v 

on BBB

a year ago

I received a ring as a gift and the ******* in the center of it fell out within 2 months. I called the company to ask for a repair and they were incredibly kind and helpful in getting my order refurbished, polished, and shipped back in an incredibly timely manner with no charge. The staff went out of their way to call me multiple times unprompted to tell me the status of my ring. Very appreciative!! 

Maegan C 

on BBB

a year ago

Worst experience I have ever had with any business. Loved the engagement ring we bought but offered no guidance on finding a compatible wedding band. Show rooms were booked out for months. Bought a band and it didnt fit with the ring even though it said it was compatible on their website. That is false advertising. Was offered a complimentary cleaning and then sent us a bill. **************** asked us the same questions over and over again with no answers. Would call us and leave no message or call back number. Would set up ... read more

Marcus A 

on BBB

a year ago

After spending hours online looking at various vendors and shops, I decided to make an appointment to see options at the showroom. My time spent working with the associates was pleasant and I had no pressure deciding on the best purchase of my life. Brilliant Earth made the process easy and had me sold from the moment I walked in. I can't recommend this company enough!(Side note: The resizing process is streamlined and simple!) 

Kevin F 

on BBB

a year ago

Simra is the definition of customer service. She obliterates the meaning of going above and beyond and this company does not understand how lucky they are to have her. She is the most pleasant human being to speak to and she actually cares about the customer. Thank you for being you *****. I hope nothing but the best for you! 

Sherrie A 

on BBB

a year ago

I had a great experience! We purchased online, but needed to get it resized. **************** didnt have long waits like most businesses now post Covid. The agent quickly helped me request the resize, we sent it in and it came back it less time than quoted. I loved that it came repackaged like new again. Its already sad and disappointing when you buy the wrong size, the presentation helped ease the annoyance. I would shop again. Our ring is beautiful. 

Alyssa S 

on BBB

a year ago

***** Z has gone sooo out of her way for me. I didnt have the best experience with other representatives but when they put me in contact with her, I was so relieved! She handled my issues respectfully, timely and professionally. She truly went above and beyond for me. I really appreciate how she maintained constant contact with me throughout our three weeks of correspondence. And she insured that I would recieve my ring on time! She is truly amazing!