Brilliant Earth

James L 

on BBB

a year ago

I interacted with the resolutions manager, *****, for a unique issue concerning my order. ***** went above and beyond to make sure my issue was taken care of, and guaranteed a returning customer out of me. I think BE has good products and deals as well. Extremely grateful for BE and Macee. 

Jordan T 

on BBB

a year ago

Not up to industry standards. I discussed concerns about side stones being off color they assured me they would be not noticeable they are clearly different color and clarity. Ring arrived dirty and was not made very well. 

Peter G 

on BBB

a year ago

************** had a great experience with Brilliant Earth. I did everything online. The representative I worked with was extremely helpful in assisting me to narrow my choices [based on my preferences] as it seems I could endlessly look at center stones and still not decide. She broke it down with a half dozen selections per day for several days of which the best of each group were finally my last "pick". Then I picked the band. I put it all on the one year layaway and It all came together really well. When I received the r... read more

Michael D 

on BBB

a year ago

We purchased two rings from them. The wedding band, ******, lost two diamonds over two years. It's just a bad design. We paid them $300 to have the first one replaced, but couldn't;t justify it the second time around. My wife posted an honest review that was posted, and then removed from their website. The review in NO WAY violated any guidelines. They deleted a negative review, plain and simple. Any company that would do that does not have the costumers best interest in mind. Choose one of the other sights, this one is not ... read more

Rick C 

on BBB

a year ago

Another great experience with Brilliant Earth. An engagement ring and wedding band we purchased over 10 years ago got damaged in an accident, the staff was very professional and courteous, and the repair was completed in a timely manner and looks as good as new! We highly recommend Brilliant Earth! 

Ashley H 

on BBB

a year ago

They sent a damaged ring. My fiance paid for the extra insurance so we sent it back to get fixed. 2 months later they hadn't gotten to it. Then when they said they did fixed and sent it to the warehouse to get sent back they did not send any tracking information. We waited several weeks and they kept saying its in the warehouse on its way to you. A month later we called again and they said that amazon had lost the package. We were told it would be 3-4 weeks to get a refund. We are now 4.5 weeks later and when we called today... read more

Caroline D 

on BBB

a year ago

I cannot emphasize enough how utterly disastrous my experience with Brilliant Earth has been. If I could give them zero stars, I would do so gladly. From the moment I walked into their store, it was clear that their customer service was abysmal. After an entire year of enduring their incompetence, I finally purchase an engagement ring. This would turn out to be one of the biggest mistakes of my life.I requested a simple modification to have the ring made in 14K instead of 18K. It took an eternity for them to respond, only to... read more

Jadyn Z 

on BBB

a year ago

My 5 stars are for the production team for making my ring exactly what I wanted but its also for ******* which is one of the supervisors! I was having issues with communication for a little while with the representatives and not having updates with my ring.. Once ******* was involved with the situation I couldnt have been happier. She put my feelings into consideration making me feel so special and she got the job done! We had a close time line with the delivery of the ring to the proposal and she made sure I had a hold of t... read more

Florence C 

on BBB

a year ago

Brilliant Earth is the worst jeweler I have ever worked with. The quality and craftsmanship of their jewelry is extremely poor considering the price they charge. I bought the marquise wedding band. Over the course of 1 year of wear, stones fell out on 4 separate occasions (every 2-3 months). Each time we were offered a replacement of the stones or a remake of the ring. After 3 remakes of the ring, the stones continued to fall out. We pleaded repeatedly for a refund after being fed up with the repeated cycle of the ring break... read more