Brilliant Earth

LJ M 

on BBB

2 years ago

I had a very good experience with brilliant earth. The selection of your Diamond and setting is easy with many choices. They promised delivery two weeks later and my delivery was on time. I opted to return the ring only to select a different setting. **************** was extremely cooperative, told me the exchange would take three weeks and I had my ring back in 12 days. My experience was a very good experience. 

DeweeV 

on BBB

2 years ago

Since 2020, my now husband bought an engagement ring from Brilliant Earth and I couldn't be more pleased with my ring so we wanted our wedding bands from Brilliant Earth too. We did and the size of the ring that came was rather tight enough for my husband so we went to their office and had it resize without extra cost plus the engraving too. Thank you Brilliant Earth! 

Laura V 

on BBB

2 years ago

Unless you have perfectly sized finger and anticipate never having to modify/alter/repair the ring, DO NOT BUY FROM THEM. WORST CUSTOMER SERVICE EXPERIENCE of my life. TLDR; nobody at customer service cares, they say they'll do things, they don't. The company thinks it's normal to have people's rings for 4 weeks for simple fixes. Once they have your ring, you have no way of knowing the status or anything. People need to know before they purchase that the company will take your ring for 4+ weeks anytime you need anything and ... read more

Brian C 

on BBB

2 years ago

Do not buy your jewelry, at least diamonds, from this company. Long story short, i received 5 moissanite stones in the ring instead of diamonds the first time around. Sent back the ring to get it inspected and they insisted that the jeweler i went to to get it tested wasnt using the right testers. Mind you, i ended up taking the ring to 5 different jewelers who all told me the same thing. Brilliant Earth insisted they were in fact diamonds and that the insurance appraisal was proof, but when asked for a certificate of authen... read more

Jonathan C 

on BBB

2 years ago

The products have been great. I bought the insurance and I'm glad I did as one of the accent stones fell off. The repair and replacement process was easy and once it was shipped back to us we were very satisfied. The rings were easy to design. The education provided about engagement rings both online and in person were exactly what I needed. 

Sharon S. 

on BBB

2 years ago

The worst, most deceptive customer service practices I have ever had to deal with. We purchased our wedding rings and my engagement ring from Brilliant Earth a couple of years ago, and at the time, the sales people were helpful and great to work with. Now, I have brought my rings in for inspection and repair and they are refusing to return my rings to me. First, they gave us misinformation about the cost of the repair. Then, when I asked to just cancel the repair and send my jewelry back to me, they have completely refused. ... read more

Jeffrey S 

on BBB

2 years ago

*********************** a supervisor/manager with Brilliant Earth deserves to be recognized. After spending over 2 weeks with 4-5 staff not helping me, ***** finally listened to my problem, realized it was not my fault and finally got a NEW ring made for me. I will get it next week. She was very kind & followed through with her word. I would never want to return to Brilliant before ***** helped me. GIVE HER A RAISE. She deserves it! 

Kristen W 

on BBB

2 years ago

First, the diamond I purchased was lost. I paid an incredible amount of money for something that THEY LOST. After picking a new one, this delayed my delivery by almost two weeks. The new diamond was more expensive but due to them losing the one I DID buy they were going to give me 200 off the new diamond. Someone told me it would only be an additional 600. After butting heads with the service rep, there mysteriously was an additional 200 in taxes added to the diamond price. So somehow they managed to charge me full price aft... read more

Jenn W 

on BBB

2 years ago

It was a nightmare experience. Their website is flawed, you cant rely on the slider that shows size approx to setting size. I received my cushion that disappeared because the diamond was literally set on top of it like a sandwich. It was hideous. I sent back in two days after finally getting ahold of someone that could help me know where to return it. I tried to work with them to fix. They held onto my ring for months finally I had enough and asked for a return they said nope been too long, even when promising I hadnt lost m... read more