Brilliance Honda of Crystal Lake Service

Syed 

on Cargurus

7 years ago

Although the dealer contacted me promptly but the rep. Told me that the car I was looking for is already sold, however the same car was still listed on their website with price changed 2k more. Even if the price was raised the dealer should not give wrong information to the customer. On the other hand he was trying to sell me other cars while that car was still available and it was available even after a week. 

Gene 

on Cargurus

7 years ago

Very unprofessional was told by salesman a woman put deposit on car and was picking it up Saturday at noon he said he’d text if it fell thru I waited until 1:30 and texted him he said she picked up car. On Monday he says if I’m interested car is still available but for price higher than he originally quoted. 

Roll71 

on Cargurus

7 years ago

Very good experience. 

corvettemarco 

on Cargurus

7 years ago

Everybody was helpful and not pushy. From the sales to finance we were happy. It was our first Honda purchase. I Would definitely recommend them to my family and friends. 

Robert 

on Cargurus

7 years ago

I was contacted right away and was able to discuss and negotiate a deal before I ever stepped into the dealership. The car was exactly as presented. Evan was a great salesman to work with. 

Joan 

on Cargurus

7 years ago

Staff was friendly and helpful. Car was very clean and just as represented online. Priced competively. Happy with our purchase! 

Abraham 

on Cargurus

7 years ago

Communication was great. 

Tom 

on Cargurus

7 years ago

They are an excellent dealership. 

kbradt99 

on Cargurus

7 years ago

Highly recommend this dealership! I drove 10 hours to pick up the car which was detailed throughout and looked pristine as noted. Gary was my salesman and he was a stand up guy who I would definitely do business with again. Thanks for the positive experience.