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Brilliance Honda of Crystal Lake Service
- Auto Repair
- Crystal Lake, IL
About this business
Location details
680 W Terra Cotta Ave, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We worked with Ian and he was great. He was helpful, informative, and professional with no high pressure to buy. He followed up with us afterwards. The vibe of the dealership itself was friendly and pleasant. We had a good experience overall.
Prompt reply. Nice and helpful
Guzman was a pushover, would not help with discounts and would not send proposal until basically I had to beg for it. I end up requesting for another Sales Rep to help and he was helpful but he would only offer discount on new vehicles, not used. With that kind of attitude from Guzman, I decline offer.
I rated a 1 bad sell a car out from me
Business response:
Hi Raymond, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (509) 850-9357 so we can assist you further.
Horrible experience. When I told them I didn’t want to buy any of the extras they came and gave me a different price and then lower the amount they were gonna give me for a trade-in. Complete rip off.
He was nice at first yet the vehicle I was interested in he sold. I went somewhere elsa told him I was only interested in a renegade he got mad started saying renegades are bad cars to own this is the reason why they stopped selling them here. I assured him that renegades are very popular that there still being made and sold.
Business response:
Hi Vicki, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (509) 850-9357 to discuss what we can do to help.
Dealer was great to work with. Unfortunately vehicle sold prior to me being able to get to the dealership. The did reach out so I did not waste time driving to the dealership
very good response
Business response:
Thank you for the feedback. We appreciate it.
Nice, helpful, and not pushy
Frequently asked questions about Brilliance Honda of Crystal Lake Service
How is Brilliance Honda of Crystal Lake Service rated?
Brilliance Honda of Crystal Lake Service has a 4.3 star rating with 175 reviews.
When is Brilliance Honda of Crystal Lake Service open?
Brilliance Honda of Crystal Lake Service is open now. It will close at 7:00 p.m.
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