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Bravo Cadillac
- Car Dealers
- El Paso, TX
About this business
We treat you like a person, not a paycheck. A lot of dealers will do whatever it takes to get a sale, whether or not it’s the right thing to do. Bravo Auto is better. We take the utmost care to be honest, accountable, and encouraging to everyone who comes through our door.
Location details
6555 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Car was taken into body shop for repairs. Bravo personal has no communication with me at all. Everytime I call no one is available or no one answers the phone I am going on 4 months waiting on my car when I was first told 1 month. I had to go to shop in person and still received bad customer service. Every time I ask for an update there is a different excuse. Would never recommend anyone to take their vehicle to get repaired here.
Business response:
******, We apologize that this is the experience you are having and we would like the opportunity to address the issue. I will have *************************** our Bodyshop manager contact you today and get you an update on why the delays. We have been faced with many parts delays and often times that is the issue that holds up repairs but he will get you any information regarding the delay.
****** **** **** ** *** *******! I purchased a 2022 Tahoe from this dealership, and they added on $2400 worth of their dealer addons! ******, from finance, informed me these addons couldn't be removed per their addendum! He also stated that these same addons were on the vehicle! Both statements he made were lies! None of these "mandatory addons" were even on the vehicle! They installed these addons the day I purchased the vehicle. Not only that, they did a horrible job with adding on the door guards, tint, and this supposed ... read more
Business response:
******* I apologize that this is the experience you had with the purchase of your Tahoe. The team should have explained the benefits of the protection package that we install on the vehicles. Being you have issues with the window tint and door edge guards I would like to setup a time to get these items reinstalled the correct way. The Paint and Fab protection is a sealant that is sprayed on the vehicle to prevent fading loss of gloss and the need for waxing. The biggest benefit you gain from it is the warranty that comes wit... read more
Their customer service is horrible. I purchased a car three weeks ago from them. The finance person her name was *******, she was extremely rude. On my contract I was suppose to get 6.5% financing and when I was signing the contract I noticed the interest rate was at at 10%. I pointed that out to her and she got really rude. They told me my car was getting washed and I would have it in an hour. Three hours later I still didnt have it.
Bought a used 2018 Cadillac Escalade, thinking i am going to the Cadillac dealership i should get top notch service! Wrong! After a week or so i called regarding some body work that needed to be done on the Escalade,the body shop inspected it & informed me they would be getting back to me on when i would be able to drop it off. They never called. Second it had a bad motor mount that i had inspected & called used car salesman ****** *********. Left several voice & text messages...no response! Finally he returned my call and a... read more
First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and ****** ***** ****** to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback I only found out when I tried to trade it in at another dealership. **** ** ******* * ********* ** *** ***** ********* ***** ********* *** *** *** ******* ******** ****I do not want this vehic... read more
Business response:
We do everything we can to make sure we are transparent in everything we do. I will get with the General Manager of the Cadillac store and see what options we have as far as trading you out of the vehicle. We apologize this is the experance you have had.
developed oil leak in 2004 XLR Cadillac with 45000 miles. Garage kept. Took to Bravo for repair . $2400 for several gaskets. Issue fixed SAME oil leak started again. Took in. repairs done but not on first repair. issue fixed. SAME oil leak started up again in two months (300 mile) $1700. Took in again for what felt was part of 2 year Guarrenty on work. Never addressed but came up with other leaks. $4000 later not resolved. I believe they just will not honor Guarrenty work . Bad experience and still deling with /same oil leak... read more
Business response:
We apologize this is the experience you have had with our dealership I will review this with our leadership team. Oil leaks on older vehicles can be very tricky and in most cases I have addressed the staff not to work on vehicles of this age for this reason. As far as no honoring the warranty I will discuss with the service manager and see what happened as we always honor warranties if the repair falls under the conditions of the warranty.
developed oil leak in 2004 XLR Cadillac with 45000 miles. Garage kept. Took to Bravo for repair . $2400 for several gaskets. Issue fixed SAME oil leak started again. Took in. repairs done but not on first repair. issue fixed. SAME oil leak started up again in two months (300 mile) $1700. Took in again for what felt was part of 2 year Guarrenty on work. Never addressed but came up with other leaks. $4000 later not resolved. I believe they just will not honor Guarrenty work . Bad experience and still deling with /same oil leak... read more
Business response:
We apologize this is the experience you have had with our dealership I will review this with our leadership team. Oil leaks on older vehicles can be very tricky and in most cases I have addressed the staff not to work on vehicles of this age for this reason. As far as no honoring the warranty I will discuss with the service manager and see what happened as we always honor warranties if the repair falls under the conditions of the warranty.
The service center in bravo cadilac is tje worst there is no professionalism **** ****. They could not figure out what was wrong with my escalade and the main services manger said come pick up your car pay me what you owe me. Truck sill runs the same yet they charged me 1400. He wanted to charge me 6 more hours of work to guess at tje proplem when I told them if they were guessing at the proplem that's when he told me to go pick up truck.
Business response:
Good Afternoon ****, I will have our General Manager **** ******look in to this issue and get in contact with you on what we can do to resolve the issue.
I took my Cadillac Escalade in to have a front license plate placed on it as well as an safety inspection. The service department gentlemen by the name of ****** ********* was non- professional the entire time, initially I said whatever and continued. I asked about changing my cadillac emblems to the monochromatic ones. He abruptly said he doesn't know what those are and told me to go to the parts department @0800. I waited over two hours which I had no issue with because I needed to get the inspection as well register the v... read more
Frequently asked questions about Bravo Cadillac
How is Bravo Cadillac rated?
Bravo Cadillac has a 4.4 star rating with 1,727 reviews.
When is Bravo Cadillac open?
Bravo Cadillac is open now. It will close at 9:00 p.m.
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