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Flagship Motorcars of Lynnfield Parts Center
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We tried hard back and forward . Offered then fair price was told no negotiating. We walked away .next day they lowered price on CarGurus below what we offered day before. But at that time ..I had moved on to better deal
Responded promptly
Business response:
Thank you for your review.
Only buy from this dealer if you are a local and can close the deal, ie, provide payment, the same day you sign a sales agreement. This dealer is not good at internet sales - I signed a sales agreement on a holiday but could not wire the payment until the next day - they sold the car to someone else a few hours later who was a local and wrote a personal check. Not cool.
Business response:
Thank you for giving us your feedback. I apologize for your experience. If you would like, please email me- Pmcdaniels@herbchambers.com I would like to get more information on this! Thank you, and I look forward to hearing from you.
The price quoted was not the purchase price it 5k above that. including registration 2k and detailing the car. They called it smart pricing. And when I turned down the supervisor called me and asked what I ended up buying. His response was a little disrespectful as he said did you look at consumer report before you made that choice then he quickly hung up. Then I got another call from a lady who was following up but I didnt return her call. My salesman Jared was really nice, patient, attentive and respectful however the pric... read more
Business response:
My sincere apologies for the phone call that you described, that is certainly not how we treat our customers. I'm sorry the pricing wasn't right- if you would like to discuss this with me please feel free to email me- Pmcdaniels@herbchambers.com- Paul McDaniels, General Manager. Thank you!
They never want to work with you over the phone they want you to come in and waste your time. These days most of it all can be done over the phone or internet and then you come in and sign away. Not here.
Business response:
Thank you for your feedback. Usually we like to do business in person so to ensure that you are completely satisfied and comfortable with the purchase you are making. We certainly are not trying to waste your time, sorry if we gave that impression.
My experience was terrible... I put a call into the GM and he never called me back either. Now I understand why his staff is the way it is
Business response:
I apologize for the lack of communication that went on. I have alerted the general manager of this situation. Thank you.
Wonderful. Purchased a vehicle.
Business response:
Thanks John! Happy driving!!
Excellent experience. Great communication. Staff very pleasant and accommodating. No pressure, just great customer service. Purchased the car!
Business response:
Thanks Mack! Please let us know if there is anything we can assist you with in the future. Best, Paul McDaniels, General Manager
I’m disappointed with how business is conducted at this establishment. At first, it was a pleasure working with the staff. They were considerate, easy to work with, and accommodating to my needs as a customer. Unfortunately, they were not able to carry that level of professionalism to the end of the deal. The staff are unable to communicate clearly and lack transparency. They will agree to one thing, and then double back on that same offer. They will not only let you down as a customer, but will thoroughly waste your time. I... read more
Business response:
I appreciate you taking the time to write a review, but I’m disappointed to hear that you were not satisfied with our customer service. We value respectful and transparent communication, and I’m sorry to hear this is not what you received. Please contact me at pmcdaniels@HerbChambers.com at your earliest convenience so I can learn more and hopefully restore your faith in us. I look forward to hearing from you. Best, Paul McDaniels, General Manager